Customer Services Officer

Waimakariri District Council; Rangiora; On-site; NZD 30,000 - 39,000; Part time

Job summary

Waimakariri District Council is seeking a Casual Customer Services Officer to join the Customer Services Team in Rangiora. You will be the friendly face and voice, helping residents and visitors with enquiries in person, by phone, email, online and via social media.

The role is based at Rangiora and Kaiapoi service centres with occasional shifts at Oxford. It offers genuine casual hours, flexible scheduling, and opportunities to cover peak periods and staff absences.

Qualifications

• Experience in customer service, contact centre, reception, administration or other customer focused roles.
• Strong communication and interpersonal skills, both written and verbal.
• Confidence using Microsoft Office and the ability to learn new systems and processes.

Responsibilities

• Assist residents and visitors in person, by phone, email, and online and through social media at Rangiora and Kaiapoi service centres.
• Respond to enquiries covering Council services, from rates to parks and more, with a friendly and helpful approach.
• Support flexible shifts, including school holidays and short-notice cover when needed.

Skills

Customer service

Communication skills

Tools

Microsoft Office

Job description

• Are you passionate about providing excellent customer service and helping people every day?
• Do you enjoy variety, problem solving and being part of a supportive team?
• Are you looking for flexible work that fits around your lifestyle?

Casual | Rangiora based

Waimakariri District is one of the fastest growing districts in New Zealand and the third largest by population in the South Island. This growth brings exciting opportunities and challenges as we continue to deliver services and facilities that support our communities. Waimakariri District Council is seeking Casual Customer Services Officers to join our Customer Services Team. Often described as one of the most interesting teams in Council, no two days are the same. You’ll help residents and visitors with enquiries covering all aspects of Council services, from rates and rubbish collection to parks, roads, dogs and more.

About The Role

As a Customer Services Officer – Casual, you’ll be the friendly face and voice of Council, assisting residents and visitors in person, by phone, email, and online and through social media. The role is primarily based at our Rangiora and Kaiapoi service centres, with occasional shifts at our Oxford service centre.

This is a genuine casual position with no guaranteed minimum hours. Many shifts are planned in advance to cover annual leave and busy periods, particularly during school holiday periods. There may also be opportunities for short-notice shifts to cover staff absences and unexpected workload demands.

About You

You will be a customer-focused and adaptable team player who enjoys working with people and providing exceptional service. You’ll be a confident communicator who can build positive relationships and respond professionally to a wide range of enquiries.

To be successful in this role, you'll bring:

• Experience in customer service, contact centre, reception, administration or other customer focused roles
• Strong communication and interpersonal skills, both written and verbal
• Confidence using Microsoft Office and the ability to learn new systems and processes
• A flexible and reliable approach, with the ability to adapt to changing priorities
• Sound judgement, attention to details and a positive, solution-focused mindset
• A commitment to working collaboratively and contributing to a supportive team environment

Why join us?

We offer a welcoming and supportive work environment where you can make a real difference in your community. In return for your skills and commitment, you’ll enjoy flexible work that fits around your lifestyle, full training and ongoing support, and the opportunity to work across a diverse range of Council services.

To be successful in this role, applicants will need to be available to work during school holiday periods and have flexibility to accept shifts when required.

Applications close at 5pm on 16th October 2026.

The Council is an equal opportunity employer.

Please note that applicants must have the legal right to live and work in New Zealand.