Customer Service Librarian (Part-time - 30 hours per week)

Whangarei District Council; Whangarei; Hybrid; NZD 34,000 - 48,000; Part time

Job summary

Whangārei District Council is seeking a Customer Service Librarian for part-time hours (30 per week) at our Central and Outreach branches in Whangārei, NZ. The role involves assisting with check-ins/outs, renewals, and payments, plus helping customers with ICT queries.

Weekend rosters are required, and a full drivers’ licence is preferable. You’ll bring a customer-service mindset, enjoy working with diverse communities, and be comfortable standing and assisting in a busy library environment.

Qualifications

• Experience in customer service roles with a focus on helping people.
• Comfortable using ICT systems and handling enquiries.
• Strong communication and interpersonal skills.

Responsibilities

• Assist with check-ins, check-outs and renewals.
• Help customers with computer and photocopying enquiries.
• Shelve and retrieve books; respond to general queries.
• Process payments and customer transactions.

Skills

Customer service

ICT systems

Communication

Job description

See more about the role below, including the responsibilities and skills we are looking for.

Customer Service Librarian (Part-time - 30 hours per week)

Whangarei, New Zealand

Reference: 6937967

Are you passionate about connecting people with knowledge and creating welcoming spaces for the community? At Whangarei District Council, our libraries are more than just books - they're hubs of learning, culture, and connection. We're looking for someone who loves helping others, thrives in a customer-focused environment, and wants to make a positive impact on our district.

About the role

As a Customer Service Librarian, you'll be the friendly face of our Central and Outreach branches, helping to create a welcoming, inclusive environment for everyone who walks through our doors. Your day-to-day tasks will include supporting customers with check-ins, check-outs, and renewals; assisting with computer and photocopying enquiries; shelving and retrieving books; responding to general queries; and handling payments.

Collaboration is key in this role. You'll work closely with colleagues and the public, demonstrating our organisational values of Whanaungatanga, Manaakitanga, Kotahitanga, and Atawhaitanga in everything you do. Flexibility is important, as weekend work will be required as part of a roster.

About you

You're a customer service superstar who genuinely enjoys connecting with people of all ages and cultures. With a friendly, intuitive approach, you can quickly read customer needs and step in to help proactively. You're confident using ICT systems and have a strong interest in knowledge, literacy and the important role libraries play in our community.

You're comfortable being on your feet and physically active throughout the day. A full drivers' licence is preferable for this role.

We encourage applications from people with a wide range of backgrounds, perspectives, and lived experiences. You don't need to tick every box to be successful in this role — we're most interested in how you can make a positive difference for our customers, our team, and the wider community. Experience gained through customer service, community engagement, education, retail, hospitality, or other people‑centred roles can be just as valuable.

What we offer

At Whangārei District Council, we're shaping the future of our district. Here's what makes us stand out:

• Impactful Work: Be part of delivering essential services that directly improve community wellbeing and environmental sustainability.
• Collaborative Culture: Work alongside passionate professionals in a supportive, forward-thinking environment.
• Lifestyle Balance: Enjoy the benefits of living in Whangārei —beautiful beaches, vibrant culture, and a relaxed lifestyle—while contributing to meaningful work.

Find out about what we do as a Council, and how you can bring your energy, your culture, your skills and experience, your dreams to create your best life.

Live and Play

There are many great reasons to be a part of Whangārei District Council. Find your perfect work-life balance at WDC.

Contact Us

We’re always looking to hear from passionate and talented people, let us know if you have a question by connecting with us.