Multiskilled Customer Service Champion — Hybrid

Far North District Council; Kaikohe; Hybrid; NZD 61,000 - 68,000; Full time

Benefits offered by this job

Flexible/hybrid options

Free life insurance (NZ$100,000)

Free Will package

Job summary

Far North District Council is hiring a Customer Services Officer - Multiskilled to be the first point of contact in our 24-hour Contact Centre. You will assist customers, resolve enquiries, and process transactions while supporting multiple Council services.

This permanent role offers a hybrid work approach, with a salary band of $60,889 to $67,654 pro rata per annum and Kiwi Saver benefits. If you value community wellbeing, this role provides varied, fast-paced days and ongoing development.

Qualifications

• Strong communication and relationship-building skills.
• Confidence using computer systems and digital tools.
• Sound administration and organisational skills.
• The ability to manage multiple tasks and priorities.
• A current full driver’s licence.
• A commitment to continuous improvement and finding solutions.
• An appreciation of diverse communities and customer needs.
• Knowledge of Te Ao Māori, or a willingness to grow your understanding.
• A customer-first mindset and a passion for supporting your community.

Responsibilities

• Be the first point of contact for the community and provide information and support across a wide range of Council services.
• Assist customers with enquiries, resolve issues, and process transactions.
• Provide administrative support and work with teams across Council to deliver great outcomes.

Skills

Communication

Digital tools

Administration

Multitasking

Driver's licence

Problem solving

Diversity awareness

Te Ao Māori understanding

Customer focus

Job description

Far North District Council is hiring a Customer Services Officer - Multiskilled to be the first point of contact in our 24-hour Contact Centre. You will assist customers, resolve enquiries, and process transactions while supporting multiple Council services.

This permanent role offers a hybrid work approach, with a salary band of $60,889 to $67,654 pro rata per annum and Kiwi Saver benefits. If you value community wellbeing, this role provides varied, fast-paced days and ongoing development.