Casual Team Member

Auckland Council; Auckland; On-site; NZD 34,000 - 47,000; Part time

Benefits offered by this job

Flexible working options

Casual role

Job summary

Auckland Council is seeking a casual Team Member in Customer Support for Moana Nui-a-Kiwa Pool and Leisure Centre. This role offers flexible shifts, allowing you to pick up work as available and develop skills across our Pools and Leisure network.

You will welcome customers, handle enquiries, process bookings and payments, and support safe, enjoyable visits. A First Aid certificate is required; additional area qualifications may be needed.

Qualifications

• Face-to-face customer service experience required.
• Cash handling and transaction processing experience.
• Strong communication and ability to respond to enquiries.
• Confidence using technology and digital apps.
• Ability to follow health, safety and operational procedures.
• Willingness to contribute to a positive team environment.
• Understanding of te ao Māori, tikanga and diverse communities.

Responsibilities

• Welcome customers and provide friendly, professional service.
• Respond to customer enquiries and provide information about services.
• Process bookings, payments and transactions accurately.
• Promote services, programmes and facilities.
• Support safe and smooth operation of the leisure centre.
• Respond to customer needs, incidents and emergencies.

Education

First Aid Certification

PLPC/AUSTSWIM/REPs qualifications

Job description

• Casual work with opportunities to pick up shifts as they become available
• Use your customer service skills to create welcoming and positive experiences for our customers
• Build your skills and explore development opportunities across our Pools and Leisure network

Join our Moana Nui-a-Kiwa Pool and Leisure Centre Customer Support team as a casual Team Member. This is a great opportunity to work flexibly, pick up shifts when available and develop your skills across our Pools and Leisure network.

He angitūtanga: The opportunity

Help Aucklanders be more active, more often!

Our Pools and Leisure centres are at the heart of our communities. They provide places for people to be active, learn new skills, connect with others and enjoy themselves.

As a Team Member in Customer Support, you’ll help create safe, welcoming and enjoyable experiences for everyone who visits our centre.

Based at Moana Nui-a-Kiwa Pool and Leisure Centre, this casual role offers flexibility and the opportunity to support the team when extra help is needed. You’ll be contacted to cover shifts as they become available, with opportunities to work across other Pools and Leisure centres within our network.

There are opportunities to work across Fitness, Aquatics and Learn-to-Swim, Customer Support, and Recreation. This role is a great opportunity to use your customer service skills, gain experience across different areas and continue developing your skills within our Pools and Leisure network.

You could expect to:

• Welcome customers and provide friendly, professional service.
• Respond to customer enquiries and provide information about our services and facilities.
• Process bookings, payments and transactions accurately.
• Promote our services, programmes, activities and facilities.
• Support the safe and smooth operation of the leisure centre.
• Respond appropriately to customer needs, incidents and emergencies.

He kōrero mōu: About you

You will enjoy working with people and be comfortable working in a busy community environment. You will bring a customer-focused approach and a willingness to learn.

We are looking for:

• Previous face-to-face customer service experience.
• Cash handling and transaction processing experience.
• Strong communication skills and the ability to respond to customer enquiries and issues.
• Confidence using technology and digital applications.
• The ability to follow health, safety and operational procedures.
• A willingness to take responsibility and contribute to a positive team environment.
• An understanding of and respect for te ao Māori, tikanga and the diverse communities we serve.

A current First Aid certificate is required for all Team Member positions. Depending on the area you work in, additional qualifications may be required, including PLPC for Aquatics, AUSTSWIM for Learn-to-Swim, REPs-recognised qualifications for Fitness, or relevant qualifications for Recreation.

Auckland Council provides initial training to help you achieve required qualifications, with ongoing support available to maintain them.

We still encourage you to apply if you have some but not all these requirements.

Ngā āhuatanga kei a mātou: What we offer

Auckland Council is the largest local government council across Oceania, serving over 1.7 million people and contributing towards making Tāmaki Makaurau a world-class city.

We offer a range of employee benefits and proudly support flexible working options where possible.

Help us make a difference to Tāmaki Makaurau.

Applications close: Sunday 18th October 2026

Hourly rate: $29.90 per hour

Our employer Kiwisaver contribution is additional to base salary offered.

If you have any support or access requirements, please advise us when submitting your application so we can assist you.

The role is deemed safety-sensitive and will require a pre-employment drug and alcohol test prior to offer.

Auckland Council is committed to the protection and wellbeing of children. This role is classified as a Children's Worker role under the Vulnerable Children Act 2014. As such applicants will be required to undergo police vetting prior to commencing employment. Appointment will be subject to a satisfactory police check.

Auckland Council is committed to protecting your privacy in accordance with the Privacy Act 2020. We collect personal information directly from you and, where relevant for the purpose of assessing you for employment, and employing you as part of the transport reform process, from third parties such as referees, previous employers (including Auckland Transport) recruitment agencies, and background checking providers.

By applying for this role, you consent to Council obtaining a reference from your current employer, including information about any active conduct investigations and current performance management processes, if you are the preferred candidate. Reference checks will only be undertaken at the preferred candidate stage. Any non-active performance or conduct matters may also be discussed with referees as part of the reference checking process.

If you do not consent to this information being provided, Council may be unable to properly assess your application, and your application will not progress further. If you wish to withhold your consent, or to access or correct your personal information, please contact the Privacy Officer at [e-mail].

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.