Customer Service Officer

Performance Motors Limited; Otago; On-site; NZD 42,000 - 65,000; Full time

Benefits offered by this job

Health and wellness benefits

Career development and training

Team-oriented work environment

Job summary

Performance Motors Limited is seeking a Customer Service Officer to deliver exceptional support across phone, email and other channels from its Queenstown-based operation. This full-time role focuses on accurate information, issue resolution, order processing and cross-department collaboration to ensure a seamless customer experience.

You will engage customers with strong communication, solve problems, and maintain detailed interaction records, contributing to ongoing service improvements and

Qualifications

• Experience in a customer service or call centre environment.
• Familiar with CRM systems and data entry.
• Ability to work independently and as part of a team.
• Strong communication and interpersonal skills.

Responsibilities

• Respond to customer inquiries via phone, email, and other channels in a timely and professional manner.
• Provide accurate information about products, services and policies.
• Handle complaints and resolve issues efficiently.
• Process orders, arrange deliveries, and manage customer accounts.
• Collaborate with other departments to ensure seamless service.
• Maintain detailed records of customer interactions.
• Identify opportunities to improve customer satisfaction.

Skills

Customer service

Communication

Problem solving

Teamwork

CRM knowledge

Tools

CRM software

Job description

About the role

As a Customer Service Officer at Performance Motors Limited, you will play a crucial role in delivering exceptional customer experiences. In this full-time position based in Queenstown Central Region, you will be the primary point of contact for our valued customers, providing top-notch support and assistance across multiple communication channels.

What you'll be doing

• Respond to customer inquiries and requests via phone, email, and other communication platforms in a timely and professional manner
• Provide accurate and helpful information to customers regarding our products, services, and policies
• Handle customer complaints and work to resolve issues efficiently and effectively
• Process orders, arrange for deliveries, and manage customer accounts
• Collaborate with other departments to ensure seamless customer service experiences
• Maintain detailed records and documentation of customer interactions
• Continuously seek opportunities to improve customer satisfaction and identify ways to enhance our service offering

What we're looking for

• Excellent communication and interpersonal skills, with the ability to engage with customers in a friendly and professional manner
• Strong problem-solving and critical thinking skills to handle a variety of customer inquiries and concerns
• Proven experience in a customer service or call centre environment, preferably within the automotive or retail industry
• Familiar with customer relationship management (CRM) systems and data entry
• Ability to work independently and as part of a team to achieve shared goals
• A genuine passion for providing outstanding customer service and a commitment to exceeding customer expectations

What we offer

At Performance Motors Limited, we are committed to the growth and development of our employees. In addition to a competitive salary, we offer a range of benefits, including:

• Comprehensive health and wellness benefits, including medical and dental coverage
• Opportunities for career advancement and ongoing training and development
• A positive and collaborative work environment with a focus on teamwork and work-life balance

About us

Since 1979, Performance Motors Limited (PML) has been an authorised dealer of BMW cars and official importer for BMW Motorrad in Singapore. As a long-time partner of this German luxury automotive brand, PML has come to be associated with great performance, driving pleasure and service excellence.

As part of Sime Group, ranked No. 25 in the Fortune Southeast Asia 500, we're connected to a powerful network across nine markets in the Asia-Pacific region. With over 13,900 employees, Sime Motors is a leader in automotive assembly, importation, distribution, retail, and after-sales services.