Automotive Customer Experience Specialist

Performance Motors Limited; Otago; Sur place; NZD 42 000 - 65 000; Plein temps

Avantages offerts par ce poste

Health and wellness benefits

Career development and training

Team-oriented work environment

Résumé du poste

Performance Motors Limited is seeking a Customer Service Officer to deliver exceptional support across phone, email and other channels from its Queenstown-based operation. This full-time role focuses on accurate information, issue resolution, order processing and cross-department collaboration to ensure a seamless customer experience.

You will engage customers with strong communication, solve problems, and maintain detailed interaction records, contributing to ongoing service improvements and

Qualifications

• Experience in a customer service or call centre environment.
• Familiar with CRM systems and data entry.
• Ability to work independently and as part of a team.
• Strong communication and interpersonal skills.

Responsabilités

• Respond to customer inquiries via phone, email, and other channels in a timely and professional manner.
• Provide accurate information about products, services and policies.
• Handle complaints and resolve issues efficiently.
• Process orders, arrange deliveries, and manage customer accounts.
• Collaborate with other departments to ensure seamless service.
• Maintain detailed records of customer interactions.
• Identify opportunities to improve customer satisfaction.

Connaissances

Customer service

Communication

Problem solving

Teamwork

CRM knowledge

Outils

CRM software

Description du poste

Performance Motors Limited is seeking a Customer Service Officer to deliver exceptional support across phone, email and other channels from its Queenstown-based operation. This full-time role focuses on accurate information, issue resolution, order processing and cross-department collaboration to ensure a seamless customer experience.

You will engage customers with strong communication, solve problems, and maintain detailed interaction records, contributing to ongoing service improvements and