Customer Service (Installation Bookings)

Oxygen Air NZ; Auckland; On-site; NZD 42,000 - 54,000; Full time

Job summary

Oxygen Air — Highbrook, Auckland is hiring a Customer Services (Installation Bookings) professional in a full-time role. You’ll be the friendly voice customers hear first, book in installations, coordinate appointments, and keep installers and consultants organised.

No HVAC experience is required—we’ll train you. Join a growing team that supports each other, values dedication, and offers a stable, rewarding work environment in a busy setting.

Qualifications

• Friendly voice and confident with customers.
• Strong organisational skills with a tidy schedule.
• Willingness to learn and positive attitude.
• Reliable, team-first, able to juggle tasks calmly.

Responsibilities

• Booking installers in for confirmed sales.
• Keeping the schedule tight and the jobs flowing—prevent double-bookings.
• Updating our CRM with training provided.
• Following up with customers via friendly reminders and helpful service.
• Working alongside a team that has each other's backs.

Skills

Warm phone manner

Organisational skills

Positive attitude

Reliability

Multitasking

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Oxygen Air — Highbrook, Auckland Full-time | Great team | No two days the same

Customer Services (Installation Bookings)

Oxygen Air — Highbrook, Auckland Full-time | Great team | No two days the same

Love talking to people? Super organised? Ready to join a crew that's actually got your back?

Then keep reading — this one's for you.

Oxygen Air is one of New Zealand's leading heat pump and air conditioning specialists. We're an authorised installer for the big names — Mitsubishi, Panasonic, Fujitsu, AHI Carrier/Toshiba, and Haier — and our technicians are trained directly by those manufacturers, so customers know they're getting the real deal. We're busy, we're growing fast, and our Highbrook team needs a Customer Services superstar to help keep it all running smoothly.

What the job's about

You'll be the friendly voice customers hear first — answering calls, booking in installations, coordinating sales appointments, and keeping our installers and consultants organised. Some days fly by with back-to-back bookings; others bring interesting questions, happy customers, and a fair bit of banter with the team.

No HVAC experience? No problem — we'll train you up.

What you'll be doing

• Booking installers in for confirmed sales

• Keeping the schedule tight and the jobs flowing — you'll be the one who stops double-bookings before they happen

• Updating our CRM (nothing complicated — full training provided)

• Following up with customers via friendly reminders and genuinely helpful service

• Working alongside a team that has each other's backs

What you'll bring

• A warm phone manner and the confidence to chat with all kinds of customers

• Strong organisational skills — you actually enjoy a tidy schedule

• A positive attitude and a willingness to learn

• Reliability — the team counts on you showing up and following through

• The ability to juggle a few things at once without losing your cool

• A sense of humour and a team-first mindset

Why you'll love it here

We're a values-driven bunch — genuine, resilient, supportive of each other, and we like to have fun while we do good work. In practice, that looks like:

• A down-to-earth office where people genuinely support each other

• Full training, so you're up to speed fast — even with zero HVAC background

• A growing company with real opportunities to build a career

• Job security and competitive pay, with incentives on offer

• The satisfaction of helping Kiwi homes stay warmer, drier, and healthier

Ready to join the team?

If you want to work somewhere hard work is noticed, people are friendly, and the day goes fast, we'd love to hear from you.

We can't wait to meet our next team legend.