Customer Service & Scheduling Specialist

Aotearoa New Zealand Association of Social Workers; Auckland; On-site; NZD 50,000 - 60,000; Full time

Job summary

Oxygen Air is seeking a friendly and highly organised Customer Services professional to join our Highbrook, Auckland team. You will be the first friendly voice customers hear, handling calls, bookings, and coordination to keep installers and consultants on schedule.

No HVAC experience? No problem—we’ll train you. You will enjoy a fast-paced, supportive team environment where proactive problem-solving and a sense of humour are valued as we help Kiwi homes stay warmer and drier.

Qualifications

• Excellent phone etiquette and clear communication.
• Strong organisational skills and the ability to manage a busy schedule.
• Reliable and punctual with a can-do attitude.
• Team player who supports colleagues and customers.
• Ability to juggle multiple tasks without losing composure.

Responsibilities

• Book installers for confirmed sales and coordinate appointments.
• Keep the schedule tight and prevent double bookings.
• Update the CRM with accurate customer and job details.

Skills

Warm phone manner

Strong organisational skills

Reliability

Team player

Multitasking

Positive attitude

Humour and resilience

Job description

Oxygen Air is seeking a friendly and highly organised Customer Services professional to join our Highbrook, Auckland team. You will be the first friendly voice customers hear, handling calls, bookings, and coordination to keep installers and consultants on schedule.

No HVAC experience? No problem—we’ll train you. You will enjoy a fast-paced, supportive team environment where proactive problem-solving and a sense of humour are valued as we help Kiwi homes stay warmer and drier.