Customer Service Engineer - Otago

Ricoh; Dunedin; On-site; NZD 60,000 - 80,000; Full time

Job summary

Ricoh New Zealand is seeking a Customer Service Engineer to install, maintain and support Ricoh business equipment across Dunedin and wider Otago. This hands-on, on-site role focuses on getting devices up and running for customers.

You will diagnose faults, perform maintenance, and train customers while building strong relationships. A practical, hands-on approach and clean NZ driver''s license are essential; join a top brand with extensive learning resources.

Qualifications

• Experience servicing office equipment or similar technology.
• Ability to diagnose and solve technical issues independently.
• Strong communication skills, both verbal and written.

Responsibilities

• Install, configure and commission Ricoh devices at customer sites.
• Diagnose and repair mechanical, electrical, software, and network faults.
• Perform preventative maintenance, upgrades and testing.
• Troubleshoot printing, scanning, and connectivity issues.
• Provide user training on equipment and software.
• Maintain service records and manage spare parts.
• Collaborate with customers and internal teams to resolve issues.

Skills

Customer service

Technical diagnostics

On-site hardware knowledge

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

At Ricoh, we innovate through Gemba, own our outcomes, strive to be better every day, and win together with our customers and teams. You'll be supported by experienced specialists, trusted global capabilities, and a culture that values integrity, collaboration, and continuous improvement.

This is your opportunity to join the Ricoh team, supporting our customers in a full-time 40-hour per week role servicing Dunedin/Otago and wider region. Build on your career success with the backing of a top brand and our extensive resources.

We're looking for a Customer Service Engineer to install, maintain and support Ricoh business equipment across customer sites. Your primary role will be installing equipment, and secondary role will be maintain and support. This is a hands-on, customer-facing role where you'll install, troubleshoot, repair, and optimise devices to keep our customers running smoothly.

What you'll be doing…

• Installing, configuring and commissioning Ricoh multifunction devices, printers, scanners, and other business machines onsite
• Diagnosing and repairing mechanical, electrical, software and network faults
• Performing preventative maintenance, upgrades and testing
• Supporting printing, scanning and connectivity issues
• Training customers on equipment and software use
• Managing spare parts and maintaining accurate service records
• Working closely with customers and internal teams to resolve issues

About you..

• Experience servicing office equipment, printers, or similar technology
• Ability to diagnose and solve technical issues independently
• Strong customer service and communication skills (verbal and written)
• Comfortable working on-site and managing your own workload
• A practical, hands-on approach and willingness to learn
• Full, clean NZ (or equivalent) driver's license

We offer:

About Ricoh...

At Ricoh, we help businesses optimise their workplaces through smart technology solutions. We're committed to delivering exceptional service, innovation, and sustainable outcomes.

We invest in our employees and encourage a learning environment where you really can make your career what you want it to be. We provide access to learning tools and on the job training to support you, to grow and develop your career!