Customer Installation Administrator - Auckland

Ricoh; Auckland; On-site; NZD 45,000 - 60,000; Full time

Job summary

Ricoh New Zealand is seeking a Customer Installation Administrator in Auckland to coordinate installations, relocations and pickups. You will work with customers, dealers and multiple teams to plan and communicate schedules, ensuring on-time delivery and a great customer experience.

We value organised, proactive individuals who take ownership, communicate clearly, and stay on top of details in a fast-paced environment.

Qualifications

• Take ownership and follow things through to completion.
• Be organised and manage multiple priorities in a fast-paced environment.
• Communicate confidently with customers, dealers and internal teams.
• Manage time well to meet deadlines.
• Put customers first and deliver a great customer experience.
• Be comfortable using spreadsheets, document management tools and business systems.
• Have a willingness to learn and improve.
• Act with integrity and reliability.

Responsibilities

• Own scheduling and coordination of installations, relocations and pickups from start to finish.
• Secure installation dates with commercial customers and major accounts.
• Be the key point of contact for customers throughout the installation journey.
• Keep sales, service, inventory and operations informed so projects stay on track.
• Maintain accurate information across internal systems and records.
• Help ensure installations are completed on time with an outstanding customer experience.

Skills

Ownership

Organised

Communication

Time management

Customer focus

Tech-savvy

Willingness to learn

Integrity

Tools

Spreadsheets

Document management tools

Business systems

Job description

Jora New Zealand will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

At Ricoh, we innovate through Gemba, own our outcomes, strive to be better every day, and win together with our customers and teams. You'll be supported by experienced specialists, trusted global capabilities, and a culture that values integrity, collaboration, and continuous improvement.

Are you an organised, customer-focused administrator who enjoys coordinating multiple moving parts and keeping things on track? This is a great entry-level opportunity to join Ricoh New Zealand's Logistics team and play an important role in supporting smooth, successful customer installations.

About the role

As our Customer Installation Administrator, you'll be at the centre of the customer installation journey. Working closely with customers, dealers and teams across Sales, Service, Inventory and Projects, you'll coordinate installations, relocations and pickups, ensuring everything is well planned, clearly communicated and completed on time.

What you'll be doing

Owning the scheduling and coordination of commercial installations, relocations and equipment pickups from start to finish

• Working closely with commercial customers and major accounts to secure installation dates and ensure expectations are met
• Acting as the key point of contact for customers throughout the installation journey, providing proactive updates and resolving issues quickly
• Keeping sales, service, inventory and operational teams informed so everyone is aligned and projects stay on track
• Maintaining accurate information across internal systems, ensuring job details, schedules and customer records are up to date
• Helping ensure every installation is completed successfully, on time, and delivers an outstanding customer experience

About You

We're less interested in how many years of experience you have and more interested in how you approach your work. The people who thrive in this role:

• Take ownership. You follow things through, keep people informed, and don't let tasks fall between the cracks.
• Are organised. You can manage multiple priorities, stay on top of the details and keep things moving in a fast-paced environment.
• Communicate confidently. You enjoy working with people and can build strong relationships with customers, dealers and internal teams.
• Manage your time well. You know how to prioritise, meet deadlines and remain calm when plans change.
• Put customers first. You genuinely care about delivering a great customer experience and take pride in getting things right.
• Are comfortable with technology. You're confident using spreadsheets, document management tools and business systems to keep information accurate and up to date.
• Have a willingness to learn. You bring a positive attitude, curiosity and a desire to continually improve.
• Act with integrity and reliability. You're someone people can count on, and you bring a positive, team-first mindset to everything you do.

We offer:

A bit about Ricoh

Ricoh is a leading global technology company with over 100,000 employees across 200 locations. We empower digital workplaces through innovative technologies and solutions that help our customers work faster, smarter and leaner.

We invest in our employees and encourage a learning environment where you really can make your career what you want it to be. We provide access to learning tools and training on the job to support you, to grow and develop your career!