Workshop, Installation and Delivery Engineer

Ricoh; Auckland; On-site; NZD 55,000 - 75,000; Full time

Job summary

Ricoh New Zealand Ltd is seeking a practical, tech-minded Workshop & Installation Engineer to join the Auckland Workshop team. You’ll install devices, provide basic training, and troubleshoot issues on client sites, then support with maintenance and warehouse duties back at base.

You'll work hands-on with Ricoh equipment, collaborate with customers and branches, and contribute to process improvements while upholding safety and accuracy in documentation.

Qualifications

• Customer service and communication skills are essential.
• Technically adept with electromechanical systems and hardware.
• Solid IT skills including MS Office and basic networking knowledge.
• Must have a valid NZ driver’s licence and a safety-conscious approach.
• Willingness to work hands-on at customer sites and in workshop environments.

Responsibilities

• Deliver and install Ricoh devices and accessories.
• Set up machines on client networks and install software/drivers.
• Provide basic customer training and support.
• Diagnose and fix network-related printing/scanning issues.
• Carry out refurbishments as needed.
• Keep accurate records and complete paperwork.
• Support other branches when needed.
• Seek and suggest process improvements.
• Take care of company gear.

Skills

Customer service

Technical aptitude

IT knowledge

MS Office

NZ driver licence

Safety-conscious

Attention to detail

Time management

English proficiency

Tools

MS Office

Job description

Workshop, Installation and Delivery Engineer

At Ricoh, we innovate through Gemba, own our outcomes, strive to be better every day, and win together with our customers and teams. You'll be supported by experienced specialists, trusted global capabilities, and a culture that values integrity, collaboration, and continuous improvement.

We're looking for a practical, tech-minded team player to join our Auckland Workshop team as a Workshop & Installation Engineer. You'll be delivering and installing Ricoh devices, helping customers get set up, and keeping things running smoothly behind the scenes.

A bit about the role

You'll install machines and accessories at customer sites, provide basic training, and troubleshoot any tech issues. Back at base, you'll help with machine maintenance, refurbishments, and warehouse duties. It's a varied role with room to grow and make a real impact.

What you'll be doing

• Deliver and install Ricoh devices and accessories
• Set up machines on client networks and install software/drivers
• Provide basic customer training and support
• Diagnose and fix network-related printing/scanning issues
• Carry out refurbishments from time to time
• Keep accurate records and complete paperwork
• Support other branches when needed
• Seek and suggest process improvements
• Take care of company gear

About you

• Great customer service and communication skills
• Technical aptitude and electromechanical experience
• Solid IT knowledge and confidence with MS Office
• Valid NZ driver's licence
• Physically capable and safety-conscious
• Adaptable, proactive, and detail-oriented
• Strong admin and time management skills
• Excellent written and verbal English

We offer:

About Ricoh

Ricoh New Zealand Ltd is part of a leading global technology company, providing innovative products and services that empower digital workplaces. With a strong focus on sustainability and customer-centricity, we are dedicated to helping our customers and communities achieve their goals.

We invest in our employees and encourage a learning environment where you really can make your career what you want it to be. We provide access to learning tools and on the job training to support you to grow and develop your career!