Customer Service Delivery Representative

Belron®; New Zealand; On-site; NZD 42,000 - 54,000; Full time

Benefits offered by this job

Training

Wellness program

Rewards program

Wellbeing fund

Birthday leave

Parental leave

Volunteer day

Global opportunities

Job summary

Belron New Zealand (Smith&Smith, Laser, Exceed) is seeking a Customer Service Delivery Representative to join our Napier crew. You will handle customer enquiries, process orders, and address concerns promptly while collaborating with logistics and branch operations to keep customers safe on the road.

We offer full training, a 40-hour week rostered between 07:00 and 17:00 Monday to Saturday (Saturday on rotation), plus a wellness program, rewards, birthday leave, 10 days paid parental leave,

Qualifications

• Prior experience in a customer service role, ideally with phone or administration.
• Excellent communication and problem-solving skills.
• Proven ability to provide exceptional customer support when customer expectations were not met.
• Confident with computers and using multiple systems.
• Ability to work independently and rostered hours between 07:00 and 19:00 Monday to Saturday, with Saturday on rotation.

Responsibilities

• Handle customer enquiries, process orders, and address any concerns or complaints promptly and professionally.
• Collaborate with cross-functional teams such as logistics and branch operations to support customers.
• Provide consistent and friendly service to ensure a positive customer journey.

Skills

Customer service

Phone support

Problem solving

Computer literacy

Tools

CRM software

Data entry

Job description

Customer Service Delivery Representative

Job Description - Customer Service Delivery Representative

About the role - Customer Service Delivery Representative at Smith&Smith®

We’re growing our awesome Napier crew and we’re on the hunt for Customer Service Representatives who love great people, good laughs, and being part of a team that genuinely enjoys what they do.

Your main focus will be to ensure that our customers receive exceptional service throughout their journey with us, with day-to-day tasks involving the handling of customer enquiries, processing orders, and addressing any concerns of complaints promptly and professionally.

Embracing a cross-functional approach, you’ll have the opportunity to work closely with teams across the organisation, such as logistics and branch operations – supporting our mission to help keep people safe on our roads.

You’ll be joining a collaborative and vibrant team and given full support and training to ensure you are perfectly equipped with all the knowledge and solutions you will need to help with customer queries.

If you’re looking for a workplace where the culture matters as much as the customer — think slushy machine breaks, prizes for recognition, upbeat team energy, and the chance to help shape a growing Napier hub — then you’ve just found your people.

Bring your personality, your positivity, and your passion for helping others. We’ll bring the fun, the support, and a team you’ll look forward to seeing every day.

Hours: 40 hours per week rostered between 07:00am and 05:00pm Monday to Saturday, with the Saturday worked on rotation.

What we’re looking for

Prior experience in a customer service role, ideally with phone or administration will be an advantage.

Excellent communication and problem-solving skills.

Proven ability to provide exceptional customer support when customer expectations were not met.

Confident with computers and using multiple systems.

Ability to work independently and efficiently while also ensuring availability to work the rostered hours between 07:00am and 07:00pm Monday to Saturday, with the Saturday worked on rotation.

What we offer

Training– Work with leaders who support, encourage, and help you grow. Full training and ongoing support to develop your knowledge, confidence and experience.

Wellness that works– Enjoy a comprehensive wellness programme, including free day-to-day health cover through Southern Cross to help you stay healthy and keep costs down.

Rewarding you– Access a fantastic rewards programme with discounts and vouchers at over 70 New Zealand retailers—from groceries and fashion to travel and entertainment.

$200 annual wellbeing fund– Use it for anything that supports your wellbeing, like gym memberships, health costs, sports gear, self-development classes, or even a relaxing spa day.

Birthday leave – Take a paid day off during your birthday month.

Support for new parents– Receive 10 days of paid leave to attend appointments or spend quality time bonding with your new family.

Give back to your community– Take a paid day each year to volunteer and make a difference in your local area.

Global opportunities– As part of the Belron® group, you’ll have access to career pathways not just across New Zealand, but around the world.

About us – Belron New Zealand (Smith&Smith®, Laser® and Exceed)

Belron® is the world's leading vehicle glass repair and replacement group, operating in 40 countries across 6 continents, and home to 26000 employees.

Our New Zealand operations consist of three well-respected brands in the market being Smith&Smith®, Laser® and Exceed. Smith&Smith® is New Zealand’s leading Automotive Vehicle Glass Repair and Replacement specialist; Laser is New Zealand’s leading Plumbing and Electrical brand and Exceed is a leader in repairing door and window hardware.

At Belron New Zealand, you’ll be joining a whānau where diversity, equity and inclusion are at the core of who we are. We also take our role in society seriously and are proud to have been awarded a Gold 2026 EcoVadis Sustainability Rating – putting us in the top 5% of global companies for social, environmental, and ethical performance.