Branch Manager

Smithandsmith; Dunedin; Hybrid; NZD 90,000 - 130,000; Full time

Benefits offered by this job

Empowering leadership

Wellness programme

Rewards programme

$200 annual wellbeing fund

Birthday leave

Support for new parents

Give back to the community

Career development

Global opportunities

Job summary

Smith&Smith Otago Hub is seeking a Branch Manager to lead a skilled autoglass team across Dunedin and Oamaru. You will drive daily operations, champion service excellence, and foster a culture of safety, collaboration and growth.

Ideal candidates bring 3+ years in autoglass or similar customer-facing roles, proven leadership, and hands-on readiness to support customers and staff. A NZ driver’s licence and valid work rights are essential.

Qualifications

• At least 3 years’ experience as an autoglass technician, including repair, replacement, and ADAS recalibration — or equivalent in ops/customer service.
• Demonstrated leadership in a fast-paced environment with multiple direct reports.
• Team-building experience with diverse skills to achieve goals.
• Strong problem-solving skills with actionable steps.
• Knowledge of Safety, Health and Wellbeing practices aligned to policy.
• Excellent communication for team and customers.
• Commercial awareness of industry trends to drive success.
• Hands-on when required to serve customers and support the team.
• Must lift over 25kg repetitively and be physically capable.
• Clean, full New Zealand driver’s licence.
• Unrestricted rights to work in New Zealand.
• Willing to complete a drug and alcohol pre-employment test.

Responsibilities

• Lead from the front to inspire a high-performing team of technicians.
• Drive daily operations and ensure exceptional customer service.
• Build and guide a team with strong service culture and technical focus.
• Foster collaboration and exceed performance targets.
• Champion a safe, inclusive, and supportive work environment.

Skills

Leadership

Customer service

Team management

Communication

Safety awareness

Physical fitness

NZ driver’s licence

Work rights NZ

Job description

About the role – Branch Manager at Smith&Smith® - Otago Hub

Are you ready to lead from the front and inspire a high-performing team of skilled technicians? We're looking for a dynamic leader who is passionate about delivering operational excellence and outstanding customer service. In this pivotal role, you’ll be responsible for building and guiding a team that thrives on technical expertise and a strong service culture. Your leadership will drive daily operations, foster collaboration, and ensure we consistently exceed performance targets. You’ll champion a safe, inclusive, and supportive work environment - one where every team member feels valued, empowered to grow, and encouraged to give back to the community. If you are driven to make a real impact and shape a culture of excellence, we want to hear from you.

Location: Smith&Smith Otago Hub - includes branches in Dunedin and Oamaru

Hours: 40 hours per week, rostered across Monday – Sunday

About You:

You’re an experienced professional with a strong background in autoglass or a related customer-facing operational role.

Ideally, you’ll bring:

• At least 3 years’ experience as an autoglass technician, including repair, replacement, and ADAS recalibration — or equivalent experience in an operational or customer service role within the autoglass or similar trade-based industry.
• Demonstrated successful Leadership capability from a fast-paced environment with multiple direct reports
• Team-building experience, with a focus on leveraging diverse skills and perspectives to achieve shared goals.
• Strong problem-solving skills, with the ability to break down complex issues into clear, actionable steps.
• A solid understanding of Safety, Health, and Wellbeing practices, with a track record of applying them effectively in line with company policies.
• Excellent communication skills, ensuring clarity, collaboration, and a shared understanding across your team and with customers.
• Commercial awareness, using your knowledge of the industry and market trends to help drive business success.
• Prepared to be hands on when required to serve customers and support your team.
• You’ll need to have a high level of physical fitness and able to lift over 25kg repetitively to do that.
• A clean, full New Zealand driver’s licence.
• Unrestricted rights to work in New Zealand.
• Must be willing to complete a drug and alcohol pre-employment test as part of our selection process.

What we offer:

Here’s what you can look forward to:

• Empowering leadership – Work with Area Manager who support, encourage, and help the growth trajectory of the branch.
• Wellness that works – Enjoy a comprehensive wellness programme, including free day-to-day health cover through Southern Cross to help you stay healthy and keep costs down.
• Rewarding you – Access a fantastic rewards programme.
• $200 annual wellbeing fund – Use it for anything that supports your wellbeing, like gym memberships, health costs, sports gear, self-development classes, or even a relaxing spa day.
• Birthday leave – A paid day off on your birthday.
• Support for new parents – Receive 10 days of paid leave to attend appointments or spend quality time bonding with your new family.
• Give back to your community – Take a paid day each year to volunteer and make a difference in your local area.
• Career development – We’re committed to helping you grow, with ongoing training and development opportunities.
• Global opportunities – As part of the Belron® group, you’ll have access to career pathways not just across New Zealand, but around the world.

About us – Belron New Zealand (Smith&Smith®, Laser® and Exceed)

Belron New Zealand (Smith&Smith®, Laser® and Exceed) Belron® is the world's leading vehicle glass repair and replacement group, operating in 40 countries across 6 continents, and home to 26000 employees. Our New Zealand operations consist of three well-respected brands in the market being Smith&Smith®, Laser® and Exceed. Smith&Smith® is New Zealand’s leading Automotive Vehicle Glass Repair and Replacement specialist; Laser is New Zealand’s leading Plumbing and Electrical brand and Exceed is a leader in repairing door and window hardware. At Belron New Zealand, you’ll be joining a whānau where diversity, equity and inclusion are at the core of who we are.

We believe in recognising and rewarding the contributions of our team members, offering competitive pay rates, comprehensive benefits, and ongoing opportunities for development.

We also take our role in society seriously and are proud to have been awarded a Gold 2026 EcoVadis Sustainability Rating - putting us in the top 5% of global companies rated by EcoVadis for our social, environmental, and ethical performance.

Belron® New Zealand is the holding company comprised of Smith&Smith, Laser® Plumbing & Electrical, and Exceed® Window & Door Repairs. Smith&Smith® is part of Belron® Group, the world's leading vehicle glass repair, replacement and recalibration group with annual revenues of EUR 3.7B and 30,000 employees active in 40 countries across 6 continents, providing service with real care. With the group’s commitment to solving customer problems, Belron® welcomed Laser® Plumbing & Electrical (2018) and Exceed® Window & Door Repairs (2021) into the New Zealand Whānau. Laser provides plumbing and electrical services to residential and commercial customers throughout New Zealand, and Exceed are the country’s window and door repair specialists.