Customer Care Representative - Fixed Term

New Zealand Post; Christchurch; On-site; NZD 61,000 - 62,000; Full time

Benefits offered by this job

Rainbow Tick certified

Wellness portal

Free onsite parking

Job summary

New Zealand Post is hiring for a fixed-term Customer Care Representative based at Harewood, Christchurch. You will handle inquiries via phone, email and social media, resolving queries end-to-end with friendly, helpful service.

The role runs 40 hours per week, Monday to Friday, 8am–6pm, with a start date of 9 November 2026 and a 5 February 2027 end date. Training is provided, and the team emphasises problem solving, resilience and strong communication.

Qualifications

• Experience in a contact centre or customer-facing role.
• Strong written and verbal communication skills.
• Able to solve problems and resolve queries independently.
• Comfortable navigating multiple systems and multitasking.

Responsibilities

• Receive and respond to customer queries across phone, email and social media.
• Resolve queries end-to-end while using various systems.
• Maintain a positive, helpful tone and ensure high customer experience.

Skills

Customer service

Problem solving

Written communication

Verbal communication

Multitasking

Adaptability

Resilience

Tech savvy

Tools

CRM software

Job description

Fixed Term: 9th of November 2026 to 5th of February 2027$29.31 per hour paid fortnightlyMonday to Friday shifts between 8am - 6pm

About the Role:

Here at NZ Post, we are all about people! We connect families, friends, communities and businesses globally. What we do is pretty special!We communicate with our customers via phone, email and social media and when we connect, it's with a warm friendly and positive attitude.To make sure our customers get the best experience, we know that every part of their NZ Post journey must be as easy and seamless as possible.Our Customer Care Centre plays a huge part in this. We are the front window of our entire operation, so how we present ourselves needs to be on point every time.

Important details to know:

Based at our 145 Orchard Road, Harewood office, you will work 40 hours per week Monday to Friday between the hours of 8am to 6pm (shifts to be confirmed)3 weeks of in-person training, Monday to Friday 8:00am-4:30pm from start dateStart Date: 9th of November 2026Evaluation Days/ Interviews: 30th of September and 1st of October 2026

Day to day you will:

Receive and respond to information and queries across a diverse range of channels including phone, email and social mediaResolve customer queries end to end, navigating a variety of systems at any given timeUse your customer service skills and experience to manage difficult customer queries, with support where necessaryPlease note our process will require you to complete online testing to understand your technical capability, if you do get this sent to you, please complete at your earliest convenience.Check out this video forA day in the Life of a Customer Care Representative https://youtu.be/wzDPDiiRers We are looking for:Someone who enjoys problem solving, and is able to resolve our customer queries and find solutions independentlyProven experience in a contact centre/ customer facing positionSomeone who isresilientand has the ability to bounce backStrong written and verbal communication skillsSomeone tech savvy and know how tonavigateand multitask between various systems.The ability to deal with all sorts of people and queries while keeping cool under pressureSomeone who is adaptable & thrives in a dynamic working environment

Why this is more than a job:

He tangata, he tangata - it is the people.Our team is as diverse as the communities we serve, and we are proud to be Rainbow Tick certified.Full use of a Wellness portal to help you lead a long, happy and healthy lifestyleFree onsite parkingDays off on public holidaysAll external applicants will be required to provideproof of their eligibility to work in New Zealand. Appointees will also be subject to a security and credit check and may be required to undertake a drug test.There's something really special about being part of the team here at NZ Post - Tukurau Aotearoa, who we are and what we stand for is grounded inour values.We are proud to be Rainbow Tick certified and recognise the diversity and uniqueness of our workforce and reaffirm our commitment to create a safe and inclusive environment for everyone.