Customer Operations Representative (Full-Time, Fixed-Term)

APEX; Auckland; On-site; NZD 29,000 - 41,000; Full time

Benefits offered by this job

Uniform provided

Parking provided

Wellbeing programme

Job summary

Apex Car Rental at Auckland Airport is seeking an entry-level Rental Operations Agent. You will interact with customers, promote services, and handle rentals and bookings while ensuring vehicles are clean and ready for use.

The role involves inspecting vehicles, driving, parking, and light maintenance tasks as part of daily operations. Training is provided and a full-time schedule supports consistent customer service.

Qualifications

• Entry level with training provided.
• Previous experience in retail, hospitality or similar.
• Ability to use computer systems to input rental information.

Responsibilities

• Interact with customers at the counter and promote products/services.
• Complete rental transactions, contracts and bookings.
• Inspect vehicles for damages and maintenance issues, drive and park cars.
• Clean vehicles inside and out in wash bay to be ready for customers.

Skills

Customer service

Retail experience

Driver's license

Fast-paced environment

Tools

Computer systems

Job description

CALLING ALL WORKING HOLIDAY VISA HOLDERS!We are gearing up for our peak season and have multiple full-time, fixed-term positions available until the end of March 2026.Based at our Apex Car Rental Auckland Airport Branch, we are search for someone with exceptional customer services and isn't afraid of hard work.Big brands come with big responsibilities, and we are DRIVEN to be the BEST vehicle rental company in the world - TOGETHER!Full-Time (40-Hours per week) working 10.30 - 19.00 shifts with weekend workFixed Term (until end of March 2026)Auckland Airport basedFriendly, Caring and Supportive CultureEntry level with training providedWe work 7-days per week and we are looking to fill 5 x 8 hour shifts working 10:30 am till 7 pm which will include weekend and public holidays as required.About the RoleAs what we call a Rental Operations Agent you will be involved in all aspects of our business! This varied role covers both our front and back of house operations. On the counter you will be interacting with our customers, marketing products and services, completing rental transactions, contracts, and bookings.On the other hand, you will be inspecting vehicles for damages and maintenance issues, driving, and parking our cars as well as cleaning vehicles (interior and exterior) in the wash bay so they are ready for our customers.What we are looking for:Full, clean, valid class 1 driver’s licence is essential for this role.Previous experience within retail, hospitality, customer service or similar rolesAbility to work in a fast-paced environment while delivery exceptional customer service.Comfortable learning and using various computer systems to accurately input rental information (training will be provided)Ability to follow procedures and adhere to company guidelines and standards.What’s on offer:$25.63 per hour, plus increase your earnings with our sales incentive scheme.Uniform provided.Parking provided.Wellbeing programme incl. life insurance, discounted health insurance and superannuation optionsEmployee discounts on car rental across Avis Budget Group and our partners including access to discounts and offers from retailers and big brands.Full training provided to help you achieve your goals & reach your potential.If you would like the opportunity to represent us, then we want to hear from you! To put an application forward, please click Apply Now.About Avis Budget GroupWe don't just rent cars. We're changing the way people move. Across our world-famous brands - Avis, Budget, Zipcar, and Apex - we're leading the way for the global mobility industry. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries.With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.AucklandAucklandNew Zealand