Customer & Operations Representative (Casual)

New Zealand Avis Rent A Car Limited; Rotorua; On-site; NZD 29,000 - 41,000; Part time

Benefits offered by this job

Parking provided

Wellbeing programme incl. life and健康保险

Health insurance discounts and super.

Employee discounts on car rental

Training provided

Job summary

Avis Budget Group, Inc. is seeking an entry-level team member at Rotorua Airport to support both front and back of house operations.

You will inspect cars for damages, refuel and assist with cleaning to ensure excellent customer experience, while greeting customers at the counter and processing rentals and bookings. You will join a supportive, friendly culture with training provided and a casual, flexible schedule across operating hours.

Qualifications

• Customer service experience or ability to provide friendly, helpful assistance.
• Experience in retail, hospitality or similar roles is preferred.
• Ability to work in a fast-paced environment and deliver exceptional service.
• Comfortable learning and using computer systems for inputting rental information.

Responsibilities

• Inspect vehicles for damages, refuel and assist with interior/exterior cleaning.
• Greet customers at the counter and interact to market products and services.
• Process rental transactions, contracts and bookings with accuracy.

Skills

Customer service

Retail experience

Fast-paced environment

Computer literacy

Job description

Big brands come with big responsibilities, and we are DRIVEN to be the BEST vehicle rental company in the world - TOGETHER! We are searching for someone with exceptional customer service skills and isn't afraid of hard work to join our amazing team! Casual position available - working as and when needed Rotorua Airport based Supportive, friendly, and caring culture Entry level role with training provided Stable, global company

About the Role

In this role you will cover both front and back of house, this means you be required to inspect cars for damages, refuel and assist with the cleaning of our vehicles both interior and exterior to ensure our customers get the best experience. You will also work from our customer counter where you will greet and interact with customers, market products and services and complete rental transactions, contracts and bookings.

What we are looking for:

• Full, clean, valid class 1 driver’s licence is essential for this role.
• Previous experience within retail, hospitality, customer service or similar roles
• Ability to work in a fast-paced environment while delivery exceptional customer service.
• Comfortable learning and using various computer systems to accurately input rental information (training will be provided)
• Ability to follow procedures and adhere to company guidelines and standards.

As we operate 7 days a week from 0800 to 2030 each day, you could be scheduled to work anytime during our operating hours which means you could be scheduled to work early mornings, afternoons, evenings, weekends and public holidays as required.

What’s on offer:

• $25.11 per hour, plus increase your earnings with our sales incentive scheme.
• Parking provided.
• Wellbeing programme incl. life insurance, discounted health insurance and superannuation options
• Employee discounts on car rental across Avis Budget Group and our partners
• Access to discounts and offers from retailers and big brands.
• Full training provided to help you achieve your goals & reach your potential.

About Avis Budget Group

We don't just rent cars. We're changing the way people move. Across our world-famous brands -Avis, Budget, Zipcar, and Apex- we're leading the way for the global mobility industry. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward. Rotorua Bay of Plenty New Zealand A vehicle rental provider of choice for travelers around the world, Avis Budget Group is powered by our people, our partners, and technology. We operate some of the most recognized brands in the industry through Avis, Budget, and Zipcar, along with local brands such as Payless, France Cars, Apex, and Maggiore.