Customer & Operations Representative (Casual)

New Zealand Avis Rent A Car Limited; Christchurch; On-site; NZD 29,000 - 41,000; Full time

Benefits offered by this job

Parking provided

Wellbeing programme incl. life保险

Employee discounts on car rental

Discounts from retailers and bigbrands

Full training provided

Job summary

New Zealand Avis Rent A Car Limited is seeking a Rental Operations Agent at Christchurch Airport. This entry-level, casual role involves welcoming customers, processing rentals and bookings, inspecting vehicles for damage, and assisting with cleaning as needed.

The position suits a student and offers a supportive team culture, working hours across mornings/evenings, weekends and holidays. Join our team to deliver standout customer service, learn our systems, and contribute to a smooth rental

Qualifications

• Exceptional customer service skills.
• Previous experience within retail or hospitality is beneficial.
• Ability to work in a fast-paced environment while delivering excellent customer service.
• Comfortable using computer systems to input rental information (training provided).

Responsibilities

• Greet and interact with customers at the counter.
• Market products and services to customers.
• Complete rental transactions, contracts and bookings.
• Inspect vehicles for damages and assist with cleaning when needed.

Skills

Customer service

Retail experience

Communication skills

Computer systems

Job description

We have an opportunity for someone with exceptional customer service skills and isn't afraid of hard work to join our Apex Car Rentals team based at the Christchurch Airport. As what we call a Rental Operations Agent you will be the first point of contact for our customers in this is an entry level position. Casual role working as and when required - perfect for uni student Christchurch Airport based Supportive, friendly, and caring culture

About the Role

From our customer counter you will greet and interact with customers, market products and services and complete rental transactions, contracts and bookings. To ensure our customers always get the best experience, you will also be required to inspect vehicles for damages and assist with the cleaning of our vehicles from time to time.

What we are looking for:

• Full, clean, valid class 1 driver’s licence is essential for this role
• Previous experience within retail, hospitality, customer service or similar roles
• Ability to work in a fast-paced environment while delivery exceptional customer service.
• Comfortable learning and using various computer systems to accurately input rental information (training will be provided)
• Ability to follow procedures and adhere to company guidelines and standards.
• We operate 7 days a week, 7 am to 10 pm, where you will be required to work as and when needed during our operating hours. This means you could be called to work early mornings, evenings, weekends and public holidays as required.

What’s on offer:

• $25.11 per hour, plus increase your earnings with our sales incentive scheme.
• Parking provided.
• Wellbeing programme incl. life insurance, discounted health insurance and superannuation options (for full time employees only)
• Employee discounts on car rental across Avis Budget Group and our partners
• Access to discounts and offers from retailers and big brands.
• Full training provided to help you achieve your goals & reach your potential.

If you would like the opportunity to represent Avis Budget Group, then we want to hear from you!

About Avis Budget Group

We don't just rent cars. We're changing the way people move. Across our world-famous brands -Avis, Budget, Zipcar, and Apex- we're leading the way for the global mobility industry. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward. Christchurch Canterbury New Zealand A vehicle rental provider of choice for travelers around the world, Avis Budget Group is powered by our people, our partners, and technology. We operate some of the most recognized brands in the industry through Avis, Budget, and Zipcar, along with local brands such as Payless, France Cars, Apex, and Maggiore.