Customer & Operations Consultant (Full-Time)

Avis Budget Group; Rotokawa; On-site; NZD 34,000 - 44,000; Full time

Benefits offered by this job

Uniform & parking provided

Wellbeing programme

Employee discounts on car rental

Discounts from retailers

Full training provided

Job summary

Avis Budget Group Rotorua Airport is seeking a customer-focused team member to join our operations. You will help with vehicle inspection, refueling, and cleaning to ensure top customer experiences.

At the counter you’ll greet customers, promote services, and complete rental transactions and bookings. This entry-level role includes comprehensive training and a rotating schedule across early mornings, evenings, weekends and holidays.

Qualifications

• Full, clean, valid class 1 driver’s licence is essential.
• Experience in retail, hospitality or customer service.
• Ability to deliver exceptional service in a fast-paced environment.
• Comfort with learning and using computer systems for rental input.
• Ability to follow procedures and company guidelines.

Responsibilities

• Inspect vehicles for damages, refuel and assist with interior/exterior cleaning.
• Greet customers at the counter and promote products/services.
• Complete rental transactions, contracts and bookings.
• Work across front and back of house with a rotating roster.

Skills

Customer service

Retail experience

Fast-paced environment

Computer systems

Procedures adherence

Job description

Working at the Rotorua Airport with the hustle and bustle of busy travellers all around you, we are looking for someone with exceptional customer service skills who isn't afraid of hard work to join our amazing team!

• Permanent, full-time (40-hours per week) position available
• Rotorua Airport based
• Supportive, friendly, and caring culture
• Entry level role with training provided
• Stable, global company with opportunity to move internally

Big brands come with big responsibilities, and we are DRIVEN to be the BEST vehicle rental company in the world - TOGETHER!

About the Role

In this role you will cover both front and back of house, this means you be required to inspect cars for damages, refuel and assist with the cleaning of our vehicles both interior and exterior to ensure our customers get the best experience.

You will also work from our customer counter where you will greet and interact with customers, market products and services and complete rental transactions, contracts and bookings.

What we are looking for:

• Full, clean, valid class 1 driver’s licence is essential for this role.
• Previous experience within retail, hospitality, customer service or similar roles
• Ability to work in a fast-paced environment while delivery exceptional customer service.
• Comfortable learning and using various computer systems to accurately input rental information(training will be provided)
• Ability to follow procedures and adhere to company guidelines and standards.

As we operate 7 days a week from 0800 to 2030 each day, you will be required to work during our operating hours as per our rotating roster. This means you could be scheduled to work early mornings, afternoons, evenings, weekends and public holidays as required.

What’s on offer:

• $25.11 per hour, plus increase your earnings with our sales incentive scheme.
• Uniform & parking provided.
• Wellbeing programme incl. life insurance, discounted health insurance and superannuation options
• Employee discounts on car rental across Avis Budget Groupand our partners
• Access to discounts and offers from retailers and big brands.
• Full training provided to help you achieve your goals & reach your potential.

About Avis Budget Group

We don't just rent cars. We're changing the way people move. Across our world-famous brands -Avis, Budget, Zipcar, and Apex- we're leading the way for the global mobility industry. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries.

With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.

RotoruaBay of PlentyNew Zealand