Customer & Operations Representative (Casual)

Avis Budget Group; Bay of Plenty; Sur place; NZD 29 000 - 41 000; Plein temps

Avantages offerts par ce poste

Parking provided

Wellbeing programme incl. life insur.,

Discounted health insurance

Superannuation options

Employee discounts on car rental

Discounts from retailers and big brand

Full training provided

Résumé du poste

Avis Budget Group is seeking an entry-level team member at Rotorua Airport to deliver exceptional customer service and assist with car inspections, refuelling, and cleaning. You will greet customers at the counter, promote services, and process rental transactions and bookings.

Training will be provided; a full, clean Class 1 licence is essential, with previous experience in retail or hospitality helpful. On-site role in Bay of Plenty, New Zealand.

Qualifications

• Full, clean, valid Class 1 driver’s licence is essential.
• Experience in retail, hospitality or customer service.
• Ability to work in a fast-paced environment while delivering exceptional customer service.

Responsabilités

• Inspect cars for damages, refuel and assist with cleaning the vehicles (interior and exterior).
• Greet customers at the counter, market products and services, and complete rental transactions, contracts and bookings.

Connaissances

Customer service

Retail experience

Fast-paced environment

Description du poste

Big brands come with big responsibilities, and we are DRIVEN to be the BEST vehicle rental company in the world - TOGETHER! We are searching for someone with exceptional customer service skills and isn't afraid of hard work to join our amazing team!

• Casual position available - working as and when needed
• Rotorua Airport based
• Supportive, friendly, and caring culture
• Entry level role with training provided
• Stable, global company

About The Role

In this role you will cover both front and back of house, this means you be required to inspect cars for damages, refuel and assist with the cleaning of our vehicles both interior and exterior to ensure our customers get the best experience.

You will also work from our customer counter where you will greet and interact with customers, market products and services and complete rental transactions, contracts and bookings.

What We Are Looking For

• Full, clean, valid class 1 driver’s licence is essential for this role.
• Previous experience within retail, hospitality, customer service or similar roles
• Ability to work in a fast-paced environment while delivery exceptional customer service.
• Comfortable learning and using various computer systems to accurately input rental information (training will be provided)
• Ability to follow procedures and adhere to company guidelines and standards.

What’s On Offer

• $25.11 per hour, plus increase your earnings with our sales incentive scheme.
• Parking provided.
• Wellbeing programme incl. life insurance, discounted health insurance and superannuation options
• Employee discounts on car rental across Avis Budget Group and our partners
• Access to discounts and offers from retailers and big brands.
• Full training provided to help you achieve your goals & reach your potential.

About Avis Budget Group

We don't just rent cars. We're changing the way people move. Across our world-famous brands -Avis, Budget, Zipcar, and Apex- we're leading the way for the global mobility industry. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries.

With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.

Rotorua

Bay of Plenty

New Zealand