Customer & Operations Representative (Casual)

United States 1 AB Car Rental Services; Rotokawa; On-site; NZD 29,000 - 41,000; Part time

Benefits offered by this job

Parking provided

Wellbeing programme (life insurance)

Discounted health insurance

Superannuation options

Employee discounts on car rental

Discounts from retailers

Job summary

Avis Budget Group operates from Rotorua Airport in New Zealand and seeks a customer-focused team member for casual, on-site work. The role covers front and back-of-house duties, including car inspections, cleaning, and rental processes.

Training is provided, with a supportive culture and flexible scheduling across 7 days. The position is based at Rotorua Airport; candidates should have a full, clean Class 1 license and prior customer-service experience.

Qualifications

• Full, clean, valid class 1 driver's licence is essential.
• Previous experience within retail, hospitality or similar roles.
• Ability to work in a fast-paced environment while delivering exceptional customer service.
• Comfortable learning and using various computer systems to input rental information.

Responsibilities

• Inspect cars for damages and refuel; assist with interior and exterior cleaning.
• Greet customers at the counter and interact with customers.
• Market products and services and complete rental transactions, contracts and bookings.

Skills

Customer service

Retail experience

Fast-paced environment

Data entry

Job description

Big brands come with big responsibilities, and we are DRIVEN to be the BEST vehicle rental company in the world - TOGETHER!

We are searching for someone with exceptional customer service skills and isn't afraid of hard work to join our amazing team!

Casual position available - working as and when needed

Rotorua Airport based

Supportive, friendly, and caring culture

Entry level role with training provided

Stable, global company

About the Role

In this role you will cover both front and back of house, this means you be required to inspect cars for damages, refuel and assist with the cleaning of our vehicles both interior and exterior to ensure our customers get the best experience.

You will also work from our customer counter where you will greet and interact with customers, market products and services and complete rental transactions, contracts and bookings.

What we are looking for:

• Full , clean, valid class 1 driver's licence is essential for this role.
• Previous experience within retail, hospitality, customer service or similar roles
• Ability to work in a fast-paced environment while delivery exceptional customer service.
• Comfortable learning and using various computer systems to accurately input rental information (training will be provided)
• Ability to follow procedures and adhere to company guidelines and standards.

As we operate 7 days a week from 0800 to 2030 each day, you could be scheduled to work anytime during our operating hours which means you could be scheduled to work early mornings, afternoons, evenings, weekends and public holidays as required.

What's on offer:

• $25.11 per hour , plus increase your earnings with our sales incentive scheme.
• Parking provided.
• Wellbeing programme incl. life insurance, discounted health insurance and superannuation options
• Employee discounts on car rental across Avis Budget Group and our partners
• Access to discounts and offers from retailers and big brands.
• Full training provided to help you achieve your goals & reach your potential.

About Avis Budget Group

We don't just rent cars. We're changing the way people move. Across our world-famous brands - Avis, Budget, Zipcar, and Apex - we're leading the way for the global mobility industry. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries.

With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.

Rotorua Bay of Plenty New Zealand