Customer Experience & Solutions Advisor (Flexible, Full-Time)

ASB Bank; Auckland; On-site; GBP 22,000 - 29,000; Full time

Benefits offered by this job

Competitive salary

Staff banking benefits

Health insurance

Life insurance

Income protection

Professional development

Diverse team

Job summary

ASB Bank is seeking a Customer Specialist to join the Advice Centre team at our Broadway Branch, Newmarket. You will handle a broad range of banking queries and help educate customers on digital and self‑service options.

Working 40 hours per week on a flexible roster, you’ll serve customers across multiple channels and assist with branch operations, while building lasting relationships and delivering memorable service.

Qualifications

• Ability to build relationships with customers and understand their needs.
• Willingness to learn quickly and adapt to new banking solutions.
• Strong focus on delivering memorable customer experiences.

Responsibilities

• Serve customers across multiple channels and provide tailored solutions.
• Educate customers on digital and self-service banking options.
• Support branch operations and contribute to a smooth service experience.

Skills

Relationship building

Fast learner

Customer service mindset

Job description

ASB Bank is seeking a Customer Specialist to join the Advice Centre team at our Broadway Branch, Newmarket. You will handle a broad range of banking queries and help educate customers on digital and self‑service options.

Working 40 hours per week on a flexible roster, you’ll serve customers across multiple channels and assist with branch operations, while building lasting relationships and delivering memorable service.