Customer Experience & Operations Lead (Weekend Shifts)

Woolworths Group; Palmerston North; On-site; NZD 30,000 - 39,000; Part time

Job summary

Woolworths Group in Palmerston North is seeking a hands-on team leader to support checkout areas and the cash office, ensuring high service standards and policy compliance. You will lead frontline colleagues, train staff, and step in as Acting Store Manager on scheduled shifts.

You’ll foster positive customer interactions, resolve issues quickly, and collaborate with the team to continuously improve store operations and safety.

Qualifications

• Look after the customer service areas and assist customers with questions and issues.
• Lead and supervise team members, providing on‑the‑job training and coaching.

Responsibilities

• Look after the checkouts and cash office.
• Monitor all customer service areas such as entry gates, trollies, baskets, lotto, audit and customer loyalty - ensuring everything is consistently of the highest standard and complies with all company policies.
• Create positive interactions with customers, assist with their questions and solve issues.
• Team Leadership & Supervision: Leads the team to ensure correct work completion, provides on-the-job training and coaching, and steps up as Acting Store Manager on scheduled shifts.
• Issue Resolution & Escalation: Identifies and timely escalates process-related issues to the Function Lead for effective resolution.
• Safety & Wellbeing Advocacy: Champions a safe and healthy work environment by adhering to safety protocols, reporting hazards, and prioritizing team wellbeing.
• Collaboration & Communication: Actively participates in team collaboration and communication initiatives to foster a positive work environment.

Skills

Customer service

Team leadership

Communication

Collaboration

Job description

Woolworths Group in Palmerston North is seeking a hands-on team leader to support checkout areas and the cash office, ensuring high service standards and policy compliance. You will lead frontline colleagues, train staff, and step in as Acting Store Manager on scheduled shifts.

You’ll foster positive customer interactions, resolve issues quickly, and collaborate with the team to continuously improve store operations and safety.