Customer Experience & Operations Lead

Woolworths Group; Longburn; On-site; NZD 30,000 - 36,000; Full time

Benefits offered by this job

Team discounts

Sonder support

Global career opportunities

Job summary

Woolworths Group in New Zealand is seeking a customer-focused team leader to oversee checkouts, cash and customer service areas. You will train staff, resolve issues, and step in as Acting Store Manager on shifts, while upholding safety and policy guidelines.

You will need strong communication skills, a collaborative spirit and a commitment to delivering exceptional service in a busy supermarket setting.

Qualifications

• Experience delivering high quality customer service in a retail setting.
• Ability to lead, train and coach team members on shift.
• Strong communication to guide customers and staff in a fast-paced environment.

Responsibilities

• Look after the checkouts and cash office.
• Monitor customer service areas to maintain high standards and policy compliance.
• Create positive customer interactions and resolve issues promptly.
• Lead and supervise the team, train staff, and act as store manager on shifts.
• Identify and escalate process issues to achieve timely resolutions.
• Promote safety and wellbeing by following protocols and reporting hazards.
• Collaborate and communicate to keep a positive team environment.

Skills

Customer service

Team leadership

Communication

Process adherence

Problem solving

Weekend availability

Job description

Woolworths Group in New Zealand is seeking a customer-focused team leader to oversee checkouts, cash and customer service areas. You will train staff, resolve issues, and step in as Acting Store Manager on shifts, while upholding safety and policy guidelines.

You will need strong communication skills, a collaborative spirit and a commitment to delivering exceptional service in a busy supermarket setting.