Customer Experience Leader - Store & Online

Woolworths Group

New Plymouth

In loco

NZD 60.000 - 80.000

Tempo pieno

6 giorni fa

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Generatore di candidature

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Vantaggi offerti da questo lavoro

Team discounts

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Descrizione del lavoro

Woolworths Group in New Zealand is seeking a hands-on Service Department leader to drive daily operations, cash handling, store presentation, and a strong customer service culture across in-store and online channels.

You will lead the team, monitor service metrics, handle escalations, and step in as Acting Store Manager when needed, while embracing a collaborative, values-driven workplace with weekend shifts and evening coverage.

Competenze

Problem-solving and collaboration across functions and stakeholders.
Strong leadership with delegation, coaching and feedback.
Exceptional communication, clear timelines and duties.
Ability to interpret data and own delivery timelines.
Behaviours aligned with Woolworths Group values.
Willing to work four weekend shifts monthly incl Sat/Sun and one evening weekly.

Mansioni

Lead all Service Dept daily operations, cash handling, cleanliness, and presentation of key customer-facing areas.
Oversee accurate and timely fulfillment of online orders, ensuring freshness and meeting customer expectations.
Continuously monitor and improve customer satisfaction by analysing service metrics, gathering feedback, and resolving escalated issues.
Conduct regular performance health checks and identify areas for improvement within the department's functions.
Provide leadership support to the store, stepping in as Acting Store Manager when scheduled.