Customer Experience Agent - On-site, Queenstown

Placements24; Queenstown; On-site; NZD 19,000 - 26,000; Full time

Benefits offered by this job

On-the-job training

Supportive team environment

Career development opportunities

Growing technology company

Job summary

WhatJobs Direct is seeking a friendly Customer Service Agent to join the Queenstown team. You will handle inquiries, resolve issues, and guide clients through our platform, ensuring an excellent experience for diverse users.

The role emphasizes clear communication, problem solving, and proactive support while contributing to a positive, growth-oriented work environment in Queenstown, Eastern Cape. On-site, full-time position with training and development opportunities.

Qualifications

• Experience in customer service or call center preferred.
• Excellent verbal and written English.
• Strong active listening and problem-solving skills.
• Ability to stay calm and professional under pressure.
• Proficiency with basic computer operations and learning new software quickly.
• Friendly and empathetic demeanor toward customers.
• Full-time on-site work in Queenstown, Eastern Cape.
• Team-oriented and reliable.

Responsibilities

• Respond to customer inquiries via phone, email, and other channels in a timely and professional manner.
• Provide information about products and services with clarity.
• Assist customers with basic troubleshooting and guide them through platform features.
• Document interactions, issues, and resolutions in the CRM system.
• Escalate complex issues to the appropriate department or senior team member.
• Contribute to maintaining high customer satisfaction levels.
• Educate customers on best practices for using the platform.
• Identify and report recurring customer issues or feedback to management.
• Maintain understanding of all services offered by the client.

Skills

Customer service

Call center experience

English communication

Active listening

Problem solving

Composure under pressure

Tech literacy

Team player

Reliability

Tools

CRM software

General software literacy

Job description

WhatJobs Direct is seeking a friendly Customer Service Agent to join the Queenstown team. You will handle inquiries, resolve issues, and guide clients through our platform, ensuring an excellent experience for diverse users.

The role emphasizes clear communication, problem solving, and proactive support while contributing to a positive, growth-oriented work environment in Queenstown, Eastern Cape. On-site, full-time position with training and development opportunities.