Customer Complaints Coordinator - Fast-Paced, KPI-Driven Admin

Downer; Auckland; On-site; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Healthcare discounts

Retail savings

Car purchase discounts

Job summary

Downer NZ is seeking a Customer Complaints Coordinator to manage end-to-end complaint activity for Auckland contracts, ensuring timely creation, issuance and resolution within KPI targets.

You will liaise with Work Supervisors and Subcontractors, prepare and send communications, and update WMS with incoming/outgoing correspondence. A strong admin background and commitment to QA/OHS are essential.

Qualifications

• Experience in a structured, fast paced telephone and administration role.
• Experience in meeting inter-daily deadlines.
• Experience in a high-volume administration role.
• Recording analysis and documentation.
• Preparing internal and external correspondence.
• Research and obtaining information quickly and efficiently.

Responsibilities

• The Complaints Co-ordinator will ensure that all complaints are created, issued and resolved in the KPI time frame for Responsive and planned works for both contracts in Auckland.
• The Customer Complaints Co-ordinator will contact the Work Supervisors & Subcontractors and provide docket information to assist the meeting of contractual targets.
• The Customer Complaints Co-ordinator will prepare, create, acknowledge, send and receive emails relevant to Work Supervisor and Subcontractors.
• The Customer Complaints Co-ordinator will update all incoming correspondence on WMS and will send all outgoing correspondence as required.
• Employees of Spotless are required to adhere to all company policies including Quality Assurance and Occupational Health and Safety.

Skills

Phone admin

Deadline driven

High-volume admin

Record analysis

Correspondence

Information gathering

Job description

Downer NZ is seeking a Customer Complaints Coordinator to manage end-to-end complaint activity for Auckland contracts, ensuring timely creation, issuance and resolution within KPI targets.

You will liaise with Work Supervisors and Subcontractors, prepare and send communications, and update WMS with incoming/outgoing correspondence. A strong admin background and commitment to QA/OHS are essential.