Despatch Coordinator

Waste Management; Lower Hutt; On-site; NZD 60,000 - 80,000; Full time

Benefits offered by this job

Permanent, full-time

Competitive rates

Ongoing training

Supportive team culture

40 hours per week

Office based

Job summary

WM New Zealand is looking for a Despatch Coordinator to join our team and connect customer service, operations, and drivers in a fast-paced environment. You will coordinate daily job allocations, monitor progress, and communicate delays or changes to customers.

The role requires calm decision‑making, clear communication, and the ability to balance competing demands while maintaining service levels. Office‑based, full‑time, with opportunities to improve efficiency and reduce carbon footprint.

Qualifications

• You’ll be a confident communicator who enjoys solving problems and working with a wide range of people.
• You’ll also be comfortable managing competing demands in a busy operational environment.
• Ideally, you will bring:

Responsibilities

• Coordinate daily job allocations and callout work.
• Monitor rolled, rejected and delayed jobs and take prompt action.
• Communicate with customers regarding delays, service issues and changes.
• Review routes and assist with sequencing to improve efficiency and productivity.
• Work closely with drivers, operations, sales and customer service teams.
• Manage correspondence and respond within agreed service levels.
• Complete financial confirmations and investigate pricing, disposal‑rate and weight exceptions.
• Support reporting, purchase orders, data entry, weighbridge lodgements and end‑of‑month activities.
• Identify opportunities to improve fuel efficiency and reduce our carbon footprint.

Skills

Customer service experience

Coordination experience

Transport/logistics

Verbal communication

Interpersonal skills

Time management

Multitasking

Technical proficiency

CRM/ERP systems

Regulations knowledge

Tools

Salesforce

Elemos

JDE

Job description

Let’s take care of work that matters - people, place and purpose. From roads to recycling to reporting, everyone at WM New Zealand (WM) helps take care of our people, protect our whenua and support our communities.

We’re more than waste management – we’re problem solvers, innovators, and hands‑on doers. Every one of us, whether behind the wheel, on the tools, or shaping strategy behind the scenes, is helping build a better Aotearoa.

We all pull together on this waka and if you want work that matters, with people who’ve got your back, you’re in the right place.

Job Description

The role you’ll play

As our Despatch Coordinator, you’ll be at the centre of our day‑to‑day operations, connecting our customer service teams, operational teams and drivers.

You’ll coordinate job allocations, monitor routes and respond quickly when plans change. Whether it’s rescheduling a missed collection, managing an overloaded bin or keeping a customer updated about a delay, you’ll use sound judgement and clear communication to find the best solution.

This is a fast‑paced role where no two days are the same. Your ability to stay calm, make decisions and keep everyone informed will help us deliver a reliable and seamless service to our customers.

Key responsibilities

• Coordinate daily job allocations and callout work.
• Monitor rolled, rejected and delayed jobs and take prompt action.
• Communicate with customers regarding delays, service issues and changes.
• Review routes and assist with sequencing to improve efficiency and productivity.
• Work closely with drivers, operations, sales and customer service teams.
• Manage correspondence and respond within agreed service levels.
• Complete financial confirmations and investigate pricing, disposal‑rate and weight exceptions.
• Support reporting, purchase orders, data entry, weighbridge lodgements and end‑of‑month activities.
• Identify opportunities to improve fuel efficiency and reduce our carbon footprint.

Qualifications

What you’ll need

You’ll be a confident communicator who enjoys solving problems and working with a wide range of people. You’ll also be comfortable managing competing demands in a busy operational environment.

Ideally, you will bring:

• Previous customer service or coordination experience.
• Experience in transport, logistics or a similar operational environment.
• Strong verbal communication and interpersonal skills.
• The ability to remain calm and resilient under pressure.
• Excellent time‑management and multitasking skills.
• Confidence using technology and learning new systems.
• Intermediate Microsoft Office skills, particularly Excel.
• The ability to interpret system information and use it to improve efficiency.
• Experience with CRM or operational systems such as Salesforce, Elemos or JDE would be an advantage.
• Knowledge of transport regulations and logbook requirements would also be beneficial.

What’s in it for you

What’s in it for you

• Permanent, full-time work in a stable industry
• Competitive rates
• Ongoing training, development, and upskilling
• A supportive team culture where your mahi is valued
• Hours: 40 hours per week
• Office based

Additional Information

WM New Zealand is an equal opportunity employer and is committed to a drug and alcohol‑free workplace.

You must currently be in New Zealand and hold the legal right to work here through citizenship, residency or a valid work visa.