Customer Care Specialist: Tech Support & Connectivity

2degrees; Auckland; On-site; NZD 45,000 - 60,000; Full time

Benefits offered by this job

Mobile phone plan and discounted broad

Tailored training and ongoing coaching

Wellness support programs

Health benefits including medical

Job summary

2degrees in Auckland is seeking a Customer Care Specialist to be the first point of contact for customers seeking technical support across broadband and mobile services. You’ll troubleshoot connectivity, equipment and service issues while delivering an outstanding customer experience at every interaction.

Join an award-winning team recognised with CRM Industry Awards for excellence in Customer Support, Inbound Sales, and Telco.

Qualifications

• Respond to customer enquiries via phone, email, social and chat regarding technical issues with internet, mobile and related services.
• Explain technical concepts in a clear, simple way for non-technical customers.
• Keep accurate, up-to-date customer records using CRM systems and tools.
• Collaborate with teammates and build product and technical knowledge.

Responsibilities

• Respond to customer enquiries via phone, email, social, and chat regarding technical issues with internet, mobile, and related services
• Troubleshoot and resolve connectivity, voice service, and hardware issues (e.g., routers, modems, smartphones)
• Explain technical concepts in a clear, simple way
• Keep accurate, up-to-date customer records using CRM systems and tools
• Work collaboratively with your team and stay curious by building your product and technical knowledge

Job description

2degrees in Auckland is seeking a Customer Care Specialist to be the first point of contact for customers seeking technical support across broadband and mobile services. You’ll troubleshoot connectivity, equipment and service issues while delivering an outstanding customer experience at every interaction.

Join an award-winning team recognised with CRM Industry Awards for excellence in Customer Support, Inbound Sales, and Telco.