Tech-Savvy Customer Service Associate

Noel Leeming; Auckland; On-site; NZD 42,000 - 54,000; Full time

Benefits offered by this job

Team card discount

Volunteer leave

Birthday leave

Counseling services

Career progression

Job summary

Noel Leeming in Auckland is seeking a Customer Service Representative who enjoys solving problems and helping customers. You’ll assist at the counter with payments questions, support service repairs and sales inquiries, and address concerns to meet customer expectations.

This role suits someone with strong communication, friendly phone manner, and a passion for technology. You’ll handle administrative tasks and may be required to make outgoing calls to customers as part of daily duties.

Qualifications

• Proven experience in retail, hospitality, or a customer-facing role.
• Excellent interpersonal and written/verbal communication.
• Ability to learn computer systems quickly.
• Capable of heavy lifting and standing for extended periods.

Responsibilities

• Assist customers at the counter with questions about payments, hire purchases and credit applications.
• Help with service repairs and sales inquiries.
• Proactively address and resolve customer concerns.
• Support administrative tasks.
• This role involves making calls to customers and maintaining friendly phone manners.

Skills

Excellent Communication Skills

Positive can-do attitude

Lifting & standing ability

Helping others & team

POS system experience

Interest in tech

Retail/customer-facing experience

Tools

POS system

Job description

Noel Leeming in Auckland is seeking a Customer Service Representative who enjoys solving problems and helping customers. You’ll assist at the counter with payments questions, support service repairs and sales inquiries, and address concerns to meet customer expectations.

This role suits someone with strong communication, friendly phone manner, and a passion for technology. You’ll handle administrative tasks and may be required to make outgoing calls to customers as part of daily duties.