Telecoms Customer Support Representative

Placements24; Queenstown; Hybrid; NZD 50,000 - 65,000; Full time

Benefits offered by this job

Competitive salary & bonuses

Remote work setup

Health, dental, and vision insurance

Paid training

Supportive team environment

Job summary

Placements24 in Queenstown, New Zealand, is seeking a Telecoms Customer Support Representative for our fully remote support team. You will be the first point of contact for customers, handling inquiries, troubleshooting issues, and delivering solutions to ensure satisfaction and retention.

The role emphasizes clear communication, problem solving, and proactive account management in a virtual setting, with training provided and opportunities for professional growth.

Qualifications

• High school diploma or equivalent required; college/technical training a plus.
• Experience in customer service or technical support, preferably telecom.
• Strong verbal and written communication.
• Proficiency with CRM software and common office apps.
• Ability to work independently in a remote environment.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Troubleshoot and resolve technical issues related to internet, mobile, and landline services.
• Educate customers on service features, billing, and account management.
• Escalate complex issues to appropriate departments and follow up to ensure resolution.
• Maintain accurate customer records and interaction logs in the CRM system.

Skills

Verbal communication

Written communication

CRM proficiency

Time management

Independent remote worker

Education

High school diploma or equivalent

Some college or technical training

Tools

CRM software

Job description

About the Role

Our client is seeking a dedicated and empathetic Telecoms Customer Support Representative to join their fully remote support team. This role is the primary point of contact for customers seeking assistance with their telecommunications services. You will handle inquiries, troubleshoot issues, and provide solutions to ensure customer satisfaction and retention. If you excel at communication, problem-solving, and providing exceptional service in a virtual setting, this position in Queenstown is an excellent opportunity to contribute to our client's success.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Troubleshoot and resolve technical issues related to internet, mobile, and landline services.
• Educate customers on service features, billing, and account management.
• Escalate complex issues to appropriate departments and follow up to ensure resolution.
• Maintain accurate customer records and interaction logs in the CRM system.

Requirements

• High school diploma or equivalent; some college or technical training is a plus.
• Previous experience in customer service or technical support, preferably in the telecommunications industry.
• Excellent verbal and written communication skills.
• Proficiency with customer relationship management (CRM) software and common office applications.
• Ability to work independently, manage time effectively, and maintain a positive attitude in a remote environment.

Benefits

• Competitive monthly salary and potential for performance bonuses.
• Fully remote work setup with provided equipment.
• Comprehensive health, dental, and vision insurance.
• Paid training programs and opportunities for skill development.
• A supportive team environment focused on customer success and employee well-being.