Customer Care Specialist

2degrees; Auckland; On-site; NZD 45,000 - 60,000; Full time

Benefits offered by this job

Mobile phone plan and discounted broad

Tailored training and ongoing coaching

Wellness support programs

Health benefits including medical

Job summary

2degrees in Auckland is seeking a Customer Care Specialist to be the first point of contact for customers seeking technical support across broadband and mobile services. You’ll troubleshoot connectivity, equipment and service issues while delivering an outstanding customer experience at every interaction.

Join an award-winning team recognised with CRM Industry Awards for excellence in Customer Support, Inbound Sales, and Telco.

Qualifications

• Respond to customer enquiries via phone, email, social and chat regarding technical issues with internet, mobile and related services.
• Explain technical concepts in a clear, simple way for non-technical customers.
• Keep accurate, up-to-date customer records using CRM systems and tools.
• Collaborate with teammates and build product and technical knowledge.

Responsibilities

• Respond to customer enquiries via phone, email, social, and chat regarding technical issues with internet, mobile, and related services
• Troubleshoot and resolve connectivity, voice service, and hardware issues (e.g., routers, modems, smartphones)
• Explain technical concepts in a clear, simple way
• Keep accurate, up-to-date customer records using CRM systems and tools
• Work collaboratively with your team and stay curious by building your product and technical knowledge

Job description

Job Description

At 2degees, our mission is to Fight for Fair. Join an award-winning team delivering exceptional customer experiences in tech support.

Customer Care Specialist - Auckland

Your role, your journey | Te Huarahi Whakatipu

As a Customer Care Specialist, you’ll be the first point of contact for customers seeking technical support across broadband and mobile services. You’ll troubleshoot and resolve connectivity, equipment, and service issues while delivering an outstanding customer experience at every interaction. You’ll also be joining an award-winning team, recognised with multiple CRM Industry Awards for excellence in Customer Support, Inbound Sales, and Telco.

This is more than your average contact centre role. You’ll need resilience and adaptability to thrive in a fast-paced environment, confidently navigating change and the variety that comes with supporting multiple products, services and technologies.

How you’ll show up | Tu mai Tu Rangatira

• Respond to customer enquiries via phone, email, social, and chat regarding technical issues with internet, mobile, and related services


• Troubleshoot and resolve connectivity, voice service, and hardware issues (e.g., routers, modems, smartphones)


• Explain technical concepts in a clear, simple way


• Keep accurate, up-to-date customer records using CRM systems and tools


• Work collaboratively with your team and stay curious by building your product and technical knowledge

What you’ll get | Ngā rauemi Manaakitanga

• Mobile phone plan and discounted broadband to keep you connected


• Tailored training and ongoing coaching to support your career growth


• Wellness support programs to help you thrive inside and outside of work


• Health and wellbeing benefits including medical insurance, EAP support, and more

Please note during the selection process we will use various methods to further assess your suitability for the role. These may include video or audio questions, interviews, role plays and pre-employment checking.

We know great people don't always meet every requirement listed in a job advert. If this role excites you and you believe you could make a positive contribution, we'd love to hear from you.

At 2degrees, we're committed to creating a workplace where everyone can thrive. We welcome applications from everyone, including people living with disabilities or who are neurodiverse. If you'd like any support or adjustments during the recruitment process, email us on @2degrees.nz . We're here to help you shine.

2degrees. It's time for something different. 2degrees, kua tae te wā kia eke panuku.

applications close at 5:00pm on Friday 06 November 2026, although we'll be reviewing applications as they come in and may close the advert early if we find the right person.