Remote Telecoms Support Specialist | Training & Bonuses

Placements24; Queenstown; Híbrido; NZD 50.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary & bonuses

Remote work setup

Health, dental, and vision insurance

Paid training

Supportive team environment

Descripción de la vacante

Placements24 in Queenstown, New Zealand, is seeking a Telecoms Customer Support Representative for our fully remote support team. You will be the first point of contact for customers, handling inquiries, troubleshooting issues, and delivering solutions to ensure satisfaction and retention.

The role emphasizes clear communication, problem solving, and proactive account management in a virtual setting, with training provided and opportunities for professional growth.

Formación

• High school diploma or equivalent required; college/technical training a plus.
• Experience in customer service or technical support, preferably telecom.
• Strong verbal and written communication.
• Proficiency with CRM software and common office apps.
• Ability to work independently in a remote environment.

Responsabilidades

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Troubleshoot and resolve technical issues related to internet, mobile, and landline services.
• Educate customers on service features, billing, and account management.
• Escalate complex issues to appropriate departments and follow up to ensure resolution.
• Maintain accurate customer records and interaction logs in the CRM system.

Conocimientos

Verbal communication

Written communication

CRM proficiency

Time management

Independent remote worker

Educación

High school diploma or equivalent

Some college or technical training

Herramientas

CRM software

Descripción del empleo

Placements24 in Queenstown, New Zealand, is seeking a Telecoms Customer Support Representative for our fully remote support team. You will be the first point of contact for customers, handling inquiries, troubleshooting issues, and delivering solutions to ensure satisfaction and retention.

The role emphasizes clear communication, problem solving, and proactive account management in a virtual setting, with training provided and opportunities for professional growth.