Customer Experience Specialist - Hybrid Support

Placements24; Queenstown; Hybrid; NZD 52,000 - 78,000; Full time

Benefits offered by this job

Hybrid work model

Health and wellness benefits

Career growth opportunities

Team collaboration

Performance incentives

Job summary

Placements24 is seeking a Customer Care Representative for a hybrid role in Queenstown. You will act as the main contact for customers, handling inquiries and resolving issues to ensure an excellent service experience.

The role requires strong communication, active listening, and a patient, empathetic approach. Experience with CRM systems and office software is expected. A focus on teamwork and meeting performance goals is essential.

Qualifications

• Prior experience in customer care or customer service.
• Strong communication and active listening skills.
• Proficiency with standard office software and CRM systems.
• Ability to multitask and prioritise effectively.
• Patient, empathetic and positive attitude toward customers.

Responsibilities

• Handle inbound customer inquiries via phone, email, and potentially in-person channels.
• Provide accurate information about products, services, and policies.
• Address and resolve customer issues and complaints promptly and professionally.
• Document customer interactions and maintain records in CRM.
• Escalate complex issues to the appropriate internal teams.
• Contribute to team goals by meeting customer satisfaction and efficiency metrics.

Skills

Customer care

Communication

Active listening

Multitasking

Empathy

Education

High school diploma or equivalent

Tools

CRM systems

Office software

Job description

Placements24 is seeking a Customer Care Representative for a hybrid role in Queenstown. You will act as the main contact for customers, handling inquiries and resolving issues to ensure an excellent service experience.

The role requires strong communication, active listening, and a patient, empathetic approach. Experience with CRM systems and office software is expected. A focus on teamwork and meeting performance goals is essential.