Customer Service Representative - Retail

Placements24; Queenstown; On-site; NZD 30,000 - 41,000; Full time

Benefits offered by this job

Employee discounts

Training and skill development

Supportive team atmosphere

Job summary

Placements24 is seeking a friendly Customer Service Representative to join the Queenstown retail team. You will greet customers, assist with inquiries, process sales, and help ensure a positive shopping experience.

The role requires strong communication, calm professionalism under pressure, and experience with POS systems. You will also handle returns, exchanges, and phone inquiries, contributing to the store's welcoming environment.

Qualifications

• Previous experience in customer service or retail sales is advantageous.
• Excellent communication and interpersonal skills.
• Proficiency in using POS systems and basic computer applications.
• Ability to stay calm and professional under pressure.
• Availability to work flexible hours including weekends and public holidays in Queenstown.

Responsibilities

• Greet customers warmly and provide assistance with inquiries, product information, and sales.
• Process customer transactions accurately and efficiently using the point-of-sale (POS) system.
• Handle customer returns, exchanges, and complaints with professionalism and empathy, aiming for satisfactory resolutions.
• Maintain a clean and organized front-end area and assist with general store upkeep.
• Answer phone calls and direct inquiries to the appropriate department or staff member.
• Contribute to team efforts by assisting colleagues and supporting store operational goals.

Skills

Communication skills

Interpersonal skills

Calm under pressure

POS system proficiency

Basic computer literacy

Tools

POS systems

Basic computer apps

Job description

About the Role

Our client is looking for a friendly and efficient Customer Service Representative to join their retail team in Queenstown . This role is fundamental to ensuring every customer has a positive experience, whether they are making a purchase, returning an item, or seeking assistance. You will be the primary point of contact for customer inquiries and will play a key role in building customer loyalty and satisfaction. If you excel at communication and enjoy helping people, this position in the Eastern Cape offers a great opportunity to contribute to the store's success.

Key Responsibilities

• Greet customers warmly and provide assistance with inquiries, product information, and sales.
• Process customer transactions accurately and efficiently using the point-of-sale (POS) system.
• Handle customer returns, exchanges, and complaints with professionalism and empathy, aiming for satisfactory resolutions.
• Maintain a clean and organized front-end area and assist with general store upkeep.
• Answer phone calls and direct inquiries to the appropriate department or staff member.
• Contribute to team efforts by assisting colleagues and supporting store operational goals.

Requirements

• Previous experience in a customer service or retail sales role is advantageous.
• Excellent communication and interpersonal skills.
• Ability to remain calm and professional under pressure.
• Proficiency in using POS systems and basic computer applications.
• A positive attitude and a genuine desire to assist customers.
• Availability to work flexible hours, including weekends and public holidays, in Queenstown .

Benefits

• Competitive hourly wage.
• Opportunities for additional training and skill development.
• Employee discounts on merchandise.
• A supportive and collaborative team atmosphere.
• The chance to be a key part of the customer experience.