Learning Support Coordinator

Hato Hone St John; Auckland, Christchurch, Tauranga; Hybrid; NZD 30,000 - 36,000; Part time

Job summary

Hato Hone St John is seeking a Learning Support Coordinator to manage day-to-day learning support services across ambulance education programmes. You will be the central contact for learning support needs, working with learners, programme leads and managers to ensure participation and success.

This permanent, part-time role (20 hours/week) offers hybrid working options and can be based in Auckland, Christchurch or Tauranga.

Qualifications

• Organised and approachable administrator with attention to detail.
• Strong communication and customer service capabilities.
• Experience using databases and online systems.
• Proven ability to manage competing priorities and stay accurate.

Responsibilities

• Coordinate and administer learning support referrals from learners, officers and line managers.
• Coordinate pre-screening for learners with learning difficulties and inform support plans.
• Maintain learning support records, including the register and extensions.
• Support administration and monitoring of learning success plans with stakeholders.
• Collate data to identify trends and support process improvements.
• Ensure documentation meets organisational, privacy, and NZQA requirements.
• Provide administration and coordination support to the wider team as needed.

Skills

Time management

Organisational skills

Customer service experience

Attention to detail

Team coordination

Education

NCEA Level 2 or equivalent

Tools

Microsoft Office

Databases

Online systems

Job description

Hato Hone St John has been serving New Zealanders since 1885. Today, we have nearly 12,000 kaimahi working across Aotearoa to enhance the health and wellbeing of our communities. From responding to 111 calls to supporting people to stay healthy through health education, access and monitoring, we make a life-changing difference every day.

Job Description

As a Learning Support Coordinator, you will coordinate the day to day delivery of learning support services across our ambulance education programmes, helping ensure learners have the support they need to participate and succeed.

Working within the Clinical Programme and Moderation team, you’ll be the central point of contact for learning support needs and work closely with learners, Clinical Programme Leads, line managers and other stakeholders.

In this role, you will:

• Coordinate and administer learning support referrals from learners, Clinical Support Officers and line managers.
• Coordinate pre-screening for learners with specific learning difficulties, helping identify support needs and inform learning success plans.
• Maintain accurate learning support records, including the learning support register, extensions and learner information within SELMA.
• Support the administration and monitoring of learning success plans, working with learners, line managers and Clinical Programme Leads.
• Collate data and feedback to identify trends and support continuous improvement of learning support processes.
• Ensure learning support documentation and processes meet organisational, privacy and NZQA requirements.
• Provide administration and coordination support to the wider Clinical Programme and Moderation team as required.

This is a permanent, part time position, working 20 hours per week. The role can be based in Auckland, Christchurch or Tauranga, with hybrid working available.

Qualifications

Ko wai koe - About you:

You’ll be an organised and approachable administrator who enjoys supporting others and can confidently manage sensitive information. You’ll be comfortable managing competing priorities and working with a range of people, while maintaining a high level of accuracy and attention to detail.

To be successful in this role, you will have:

• A minimum of NCEA Level 2 or equivalent.
• At least two years experience in an administration or customer service based role.
• Excellent Microsoft Office and general computer literacy, including experience using databases and online systems.
• Strong written, verbal and listening skills, with excellent attention to detail and accuracy.
• Effective time management, prioritisation and organisational skills.
• Experience coordinating activities and resources, with the ability to work both autonomously and as part of a team.
• An understanding of learning support practices, including reasonable accommodations and extensions within a tertiary, vocational or workplace training environment.
• Familiarity with student management systems and confidential record keeping in an education or clinical training environment.
• Experience in learning support, education coordination or a learner-focused support role would be advantageous.
• Knowledge of NZQA requirements and quality assurance expectations would be desirable.
• A relevant professional qualification in business administration or similar would be desirable.
• An understanding and appreciation of Te Tiriti o Waitangi and its application within Hato Hone St John, along with a positive, flexible and collaborative approach.

Additional Information

At Hato Hone St John, we embrace diversity, welcoming everyone to bring their authentic selves to work. We value unique perspectives, fostering inclusivity to better serve our communities, and we’re committed to creating a workplace where everyone belongs.

If you need accommodations for accessibility, please reach out to the recruiter listed for equitable participation in our recruitment process.

Research shows that women and people from under-represented groups are less likely to apply for roles when their experience doesn’t match the job description perfectly. If you’re excited and think you have what it takes, we want to hear from you! Even if your experience doesn’t align 100%.