Customer Care Representative

DKSH; Auckland; On-site; NZD 30,307,000 - 38,573,000; Part time

Job summary

DKSH is seeking a Customer Care Representative for a part-time role based in Palmerston North. The position focuses on data-processing and administrative tasks rather than a call-centre environment, supporting key retail accounts The Warehouse and Woolworths.

Applicants should have FMCG, logistics or customer service experience, with strong computer skills (Excel, Word, SAP) and a meticulous, deadline-driven approach. Join a team that values accuracy, reliability and initiative.

Qualifications

• FMCG, logistics, warehousing or customer service experience is advantageous.
• Administrative experience is preferred; applications from all levels are welcome.
• Good computer skills including Excel, Word and SAP.

Responsibilities

• Accurate and efficient order processing for key accounts The Warehouse and Woolworths.
• Timely and accurate claims resolution through structured investigation.
• Reliable administrative support to the Client team to keep operations running smoothly.
• Flexible cover across multiple departmental roles to support team resilience.

Skills

FMCG experience

Administrative skills

Detail-oriented

Deadline-driven

Team player

Calm under pressure

Initiative

Tools

SAP

Excel

Word

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

2d ago , from DiethelmKellerSiberHegner - DKSH Holding Ltd

At DKSH, our mission is to enhance lives by connecting people with exceptional products, services, and insights. As a trusted partner for companies looking to expand their reach in Asia and beyond, we drive growth across our Business Units: Consumer Goods, Healthcare, Performance Materials, and Technology.

We represent some of New Zealand's favourite brands including Lindt, Ferrero Rocher, Nerds, Mentos, Betty Crocker, Old El Paso, Werther's Original, Natio, Trilogy, OPI, Rimmel London, Sally Hansen, Clairol, Gucci, Fudge, and many more!

Customer Care Representative (Part-Time)

About the Role

The Customer Care Representative is a part-time role of four hours per day, based in Palmerston North within DKSH's Customer Care team. Supporting two of DKSH's key retail accounts, The Warehouse and Woolworths, this is a data-processing and administration-focused role where your attention to detail and computer skills will truly shine — no call-centre environment here.

What You Will Deliver

• Accurate and efficient order processing that supports seamless supply to key accounts The Warehouse and Woolworths
• Timely and accurate claims resolution through structured investigation and system-based processes
• Reliable administrative support to the Client team that keeps day-to-day operations running smoothly
• Flexible cover across multiple departmental roles, contributing to team resilience and continuity

What You Bring

• Previous experience in Fast-Moving Consumer Goods (FMCG), logistics, warehousing, or customer service is highly advantageous
• Previous administration experience is preferred, though applications are welcome from candidates at all experience levels
• Good computer skills including Microsoft Excel, Word, and SAP
• Strong attention to detail with the ability to work methodically and meet deadlines
• A calm, clear approach under pressure with confidence learning new systems and processes
• A positive, proactive attitude with a willingness to take initiative and responsibility

Why Join DKSH

You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Customer Care.