Customer Care Representative

DKSH Group; Auckland; On-site; NZD 30,000 - 41,000; Part time

Job summary

DKSH Group is seeking a part-time Customer Care Representative in Palmerston North to support two major retail accounts. The role focuses on data processing and administration rather than call-center work, with four hours per day on-site.

You will help with accurate order processing, claims resolution, and general client-team support, requiring attention to detail and calm efficiency under pressure.

Qualifications

• Experience in FMCG, logistics, warehousing or customer service is advantageous.
• Administration experience is preferred, open to all levels.
• Proficient with Microsoft Excel and Word; SAP knowledge is a plus.
• Strong attention to detail and ability to meet deadlines.
• Calm, clear approach under pressure with quick learning of new systems.

Responsibilities

• Accurate and efficient order processing to support key accounts.
• Timely and accurate claims resolution through structured processes.
• Provide reliable administrative support to the Client team for day-to-day operations.

Skills

FMCG

Logistics

Warehousing

Customer Service

Administration

Attention to detail

Calm under pressure

Initiative

Tools

Excel

Word

SAP

Job description

Title: Customer Care Representative

Location: Auckland, NZ, NZ

Global Business Unit: CG

Job Function: Client and Customer Services

Requisition Number: 238425

Description:

Drive Growth. Be the Difference.

At DKSH, our mission is to enhance lives by connecting people with exceptional products, services, and insights. As a trusted partner for companies looking to expand their reach in Asia and beyond, we drive growth across our Business Units: Consumer Goods, Healthcare, Performance Materials, and Technology.

We represent some of New Zealand's favourite brands including Lindt, Ferrero Rocher, Nerds, Mentos, Betty Crocker, Old El Paso, Werther's Original, Natio, Trilogy, OPI, Rimmel London, Sally Hansen, Clairol, Gucci, Fudge, and many more!

Customer Care Representative (Part-Time)

About the Role

The Customer Care Representative is a part-time role of four hours per day, based in Palmerston North within DKSH's Customer Care team. Supporting two of DKSH's key retail accounts, The Warehouse and Woolworths, this is a data-processing and administration-focused role where your attention to detail and computer skills will truly shine — no call-centre environment here.

What You Will Deliver

• Accurate and efficient order processing that supports seamless supply to key accounts The Warehouse and Woolworths
• Timely and accurate claims resolution through structured investigation and system-based processes
• Reliable administrative support to the Client team that keeps day‑to‑day operations running smoothly
• Flexible cover across multiple departmental roles, contributing to team resilience and continuity

What You Bring

• Previous experience in Fast-Moving Consumer Goods (FMCG), logistics, warehousing, or customer service is highly advantageous
• Previous administration experience is preferred, though applications are welcome from candidates at all experience levels
• Good computer skills including Microsoft Excel, Word, and SAP
• Strong attention to detail with the ability to work methodically and meet deadlines
• A calm, clear approach under pressure with confidence learning new systems and processes
• A positive, proactive attitude with a willingness to take initiative and responsibility

Why Join DKSH

You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Customer Care.