Customer Care Representative (Part-Time)

DKSH; Manawatū-Whanganui; On-site; NZD 34,000 - 44,000; Part time

Job summary

DKSH in New Zealand is seeking a part-time Customer Care Representative (four hours per day) based in Palmerston North. The role focuses on data processing and administration, supporting The Warehouse and Woolworths accounts with accurate order processing and claims resolution.

The successful candidate will bring FMCG or customer service experience, strong Excel/Word/SAP skills, and a detail-oriented, proactive mindset to thrive in a non-call-centre environment.

Qualifications

• Experience in FMCG, logistics, warehousing or customer service is advantageous.
• Administration experience is preferred; applications from all levels welcome.
• Proficient computer skills with Excel, Word and SAP.
• Strong attention to detail and ability to meet deadlines.
• Calm, clear approach under pressure and quick learner.
• Positive, proactive attitude and willingness to take initiative.

Responsibilities

• Accurate and efficient order processing for The Warehouse and Woolworths.
• Timely resolution of claims through structured investigation.
• Reliable admin support to the Client team to keep operations running.
• Flexible cover across multiple departmental roles to support team resilience.

Skills

FMCG experience

Administrative experience

Excel

Word

SAP

Attention to detail

Calm under pressure

Willingness to learn

Tools

SAP

Microsoft Excel

Microsoft Word

Job description

Customer Care Representative (Part-Time)

At DKSH, our mission is to enhance lives by connecting people with exceptional products, services, and insights. As a trusted partner for companies looking to expand their reach in Asia and beyond, we drive growth across our Business Units: Consumer Goods, Healthcare, Performance Materials, and Technology.

We represent some of New Zealand's favourite brands including Lindt, Ferrero Rocher, Nerds, Mentos, Betty Crocker, Old El Paso, Werther's Original, Natio, Trilogy, OPI, Rimmel London, Sally Hansen, Clairol, Gucci, Fudge, and many more!

About the Role

The Customer Care Representative is a part-time role of four hours per day, based in Palmerston North within DKSH's Customer Care team. Supporting two of DKSH's key retail accounts, The Warehouse and Woolworths, this is a data-processing and administration-focused role where your attention to detail and computer skills will truly shine — no call-centre environment here.

What You Will Deliver

• Accurate and efficient order processing that supports seamless supply to key accounts The Warehouse and Woolworths
• Timely and accurate claims resolution through structured investigation and system-based processes
• Reliable administrative support to the Client team that keeps day-to-day operations running smoothly
• Flexible cover across multiple departmental roles, contributing to team resilience and continuity

What You Bring

• Previous experience in Fast-Moving Consumer Goods (FMCG), logistics, warehousing, or customer service is highly advantageous
• Previous administration experience is preferred, though applications are welcome from candidates at all experience levels
• Good computer skills including Microsoft Excel, Word, and SAP
• Strong attention to detail with the ability to work methodically and meet deadlines
• A calm, clear approach under pressure with confidence learning new systems and processes
• A positive, proactive attitude with a willingness to take initiative and responsibility

Why Join DKSH

You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Customer Care.