Customer Experience Representative (Web Store)

Nood Trading; Christchurch; On-site; NZD 48,000 - 64,000; Full time

Job summary

Jora New Zealand is seeking a Customer Experience Representative (Web Store) based at our Woolston Head Office in Christchurch. You will be at the heart of helping customers create spaces they love, handling questions, orders, and trade support while keeping the website running smoothly.

We value attitude, energy and a customer-first mindset over ticking every box. This full-time role offers variety, teamwork, and opportunities to learn within a collaborative environment.

Qualifications

• Experience in customer service, retail, eCommerce or trade sales is a bonus but not essential.
• Love helping people and creating great customer experiences.
• Organised, proactive, and detail-focused with a customer-first mindset.

Responsibilities

• Answer questions and process orders to support customers and keep the website running smoothly.
• Provide assistance to trade customers and help maintain website operations.
• Collaborate with the team to deliver positive customer experiences.

Skills

Customer service

Organizational skills

Attention to detail

Proactive mindset

Problem solving

Tech-savvy

Learning new systems

Team collaboration

Multitasking

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Customer Experience Representative (Web Store)

Based at our Woolston Head Office, you'll be at the heart of helping customers create spaces they love. From answering questions and processing orders to supporting our trade customers and helping keep our website running smoothly, no two days are quite the same.

We're less interested in finding someone who ticks every box and more interested in finding someone with the right attitude, energy, and customer-first mindset.

Full Time | Christchurch | Monday to Friday, 8:00am to 4:30pmYou'll thrive in this role if you:

Love helping people and creating great customer experiences

Are organised, proactive, and detail-focused

Enjoy solving problems and finding solutions

Are confident using technology and learning new systems

Can juggle multiple priorities while keeping a cool head

Enjoy being part of a collaborative team

Experience in customer service, retail, eCommerce or trade sales is a bonus, but not essential. If you're a fast learner with a positive attitude, we'd love to hear from you.

Why nood?

A supportive team that values your ideas and contribution

A business that hires for potential and supports growth

Plenty of variety, autonomy, and opportunities to learn

A culture that works hard, supports each other, and has fun along the way