Customer Care & Dispatch Agent — Christchurch

Ventia; Christchurch; On-site; NZD 42,000 - 55,000; Full time

Job summary

Ventia in Christchurch is seeking a Customer Service Agent to deliver an exceptional customer experience across key community service contracts. You will manage interactions via voice and non-voice channels, coordinating solutions through direct channels or back-office functions to ensure high-quality outcomes.

We offer full training, a busy, supportive team, and career growth opportunities. This is a full-time role, 40 hours per week, with an afternoon shift Sunday to Thursday, 1:30pm to

Qualifications

• Experience in a Customer Service environment (preferred in a contact center but not essential).
• Proficient in an MS Windows environment including Outlook, Excel, Word, and PowerPoint
• Knowledge of client and in-house systems is desirable

Responsibilities

• Provide an exceptional customer experience across voice and non-voice channels.
• Coordinate best solutions via direct channels or back-office functions.
• Ensure high-quality standards are maintained.

Job description

Ventia in Christchurch is seeking a Customer Service Agent to deliver an exceptional customer experience across key community service contracts. You will manage interactions via voice and non-voice channels, coordinating solutions through direct channels or back-office functions to ensure high-quality outcomes.

We offer full training, a busy, supportive team, and career growth opportunities. This is a full-time role, 40 hours per week, with an afternoon shift Sunday to Thursday, 1:30pm to