Crew Development Manager (Internal candidates only)

Fullers; Auckland; On-site; NZD 100,000 - 140,000; Full time

Benefits offered by this job

Free ferry travel for work and leisure

Free Waiheke Bus Company travel

Free hot beverages

Free uniform

Annual flu vaccination

Employee assistance program (EAP)

CBD parking discount

Gym & healthcare discounts

Job summary

Fullers360 is seeking a Crew Development Manager to lead and coach our crew, building a positive culture and enabling success. You will work across the Fullers network to deliver a safe, reliable ferry service and high customer standards.

The role requires strong leadership, practical problem solving, and excellent communication with internal and external stakeholders. It is a full-time position based in Auckland with weekend and holiday flexibility.

Qualifications

• Two years+ people leadership experience with coaching/mentoring direct reports.
• Extensive knowledge of Waitemata Harbour and surrounds.
• Strong communication skills for performance feedback and stakeholder interaction.
• Proficient in MS Office, including Excel reporting.
• Knowledge of quality and safety management systems.
• Willingness to learn and drive continuous improvement.

Responsibilities

• Lead, coach and develop crew with a focus on positive culture.
• Partner across Fullers to deliver a safe, reliable ferry service.
• Maintain effective time management and proactive problem solving.
• Engage with stakeholders to ensure high service standards.

Skills

People leadership

Harbour knowledge

Communication

MS Office

Quality & safety systems

Continuous improvement

Job description

Jora New Zealand will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Crew Development Manager (Internal candidates only)

Fullers360 has been connecting Aucklanders andvisitorsto the Hauraki for over 40 years. With a team of 350+ and a fleet of high-speed ferries and modern buses, we proudly servenear 6million passengers a year - getting commuters to work and visitors to explore.

Our Waiheke Bus Company introducedAuckland’sfirstelectric bus fleet, andwe’reproud to be operating Auckland first hybrid-electric fast ferries. Sustainability,communityand a down-to-earth culture are the heart of everything we do.

About our role

Reporting to the Head of Marine Operations, you’ll play an integral role in leading, coaching and developing our crew. This includes day to day contact and follow ups with your team to create a positive culture and an environment where they'll be enabled to succeed.

As the CDM, you'll work cross-functionally across Fullers to deliver a world class ferry service which is operated safely, reliably and delivers an exceptionally high standard of service and quality to our customers.

This role requires someone with the ability to think on their feet, with a pragmatic approach to problem solving.Due to the varied nature of the position, effective time-management, a proactive nature and influencing skills are key for success.

This is a permanent, full-time salaried role at 40 hours per week which requires flexibility to work over weekends, and public holidays as needed.

To be considered suitable for our role you’ll possess the following skills/attributes:

• At least two (2) years people leadership experiencewith the ability to demonstrate success at developing, coaching and mentoring direct reports
• Extensive knowledge of the Waitemata Harbour and surrounds
• Sound communication skills with the ability to have robust conversations including performance feedback as well as professionally interact with stakeholders (internal & external)
• Sound computer literacy skills, preferably able to work in MS Office and Excel including reporting
• Sound knowledge of quality and safety management systems
• A willingness to learn with a passion towards continuous improvement.

Beneficial:

• Someone from the maritime industry who's completed relevant qualifications (SRL / MEC5 / PAX / 500 TL) preferred but not essential
• Knowledge of MOSS, maritime rules as well as the Maritime Transport Act and Health and Safety at Work Act 2015
• Experience with e-learning platforms

About our benefits and perks (T&C's apply)

• Free ferry travel for work and leisure for our full-time permanent employees (partner and dependents under 18 travel free for leisure, 25% discount if commuting)
• Free travel on Waiheke Bus Company Buses for work purposes
• Free hot beverages before, during or immediately after a shift/work hours and 50% discount on all other café items
• Free uniform, annual flu vaccination and EAP (employee assistance program)
• Access to subsidised CBD parking if you're commuting from Auckland city ($30 per week)
• Access to discounted gym memberships (Auckland Council & Les Mills) and discounted healthcare (Southern Cross)

Our company culture

As an organisation, we encourage our people to always treat others with respect, to act with integrity, to be open and trustworthy, and to use good judgment. Our people work hard, approach problems as challenges and learn from their successes as well as their failures.