Fullers360 Ambassador (Summer - fixed term, part-time)

Fullers Group; Auckland; On-site; NZD 18,000 - 26,000; Part time

Benefits offered by this job

Free ferry travel

Free hot beverages

50% discount on café items

Job summary

Fullers360 is recruiting multiple Ambassadors for a fixed-term, part-time peak-season period. Roles are add-ons to the permanent team, requiring a minimum of 16 hours per week on a rotating roster. You will engage with customers, promote products, validate tickets and help guests board the correct service.

You should be confident, outgoing and comfortable handling crowds. Availability during Christmas/New Year and weekends is required, with some full-time training in the first two weeks.

Qualifications

• You’ll be passionate about customer service and ideally come from customer service background
• Be punctual, reliable and take pride in your appearance
• Be able to work autonomously and as part of a team
• Have a good level of maturity with the ability to work under pressure
• Have the legal right to work in New Zealand

Responsibilities

• Interact with customers to provide information, guidance and assistance
• Capture sales, promote products and validate tickets
• Direct customers to ensure they board the correct service and location

Skills

Customer service

Punctuality

Reliability

Teamwork

Crowd handling

Right to work in NZ

Job description

We're gearing up for our busiest period with summer around the corner and will be employing multiple Fullers360 Ambassadors on a fixed term part-time basis. These roles are an add-on to the permanent full-time team, hence you'll need to be able to and willing to work a minimum of 16 hours per week (shift based with a rotating roster). As it's peak season you will be expected to work over the Christmas and New Year period.

About us

Fullers360 was born of a love for the Hauraki Gulf in 1981. 40 years downwind, our network unifies the entire Gulf. Through a reliable network and the passion of 350 crew and staff, Fullers360 ferries nearly 6 million people every year, getting commuters to work and visitors to play.

About the role

This is not your average summer job, and you won’t be stuck in an office. This role plays a critical part in providing an outstanding Customer Experience for our guests before they step onboard our ferries. In this varied role you'll be interacting with our customers hence you will need to be confident, outgoing and not afraid of commanding a crowd. This will see you capture sales, promote products, provide information and general assistance to our customers, validate tickets and direct customers to ensure they are in the right place and boarding the correct service.

To be successful in this role;

• You’ll be passionate about customer service and ideally come from customer service background
• Be punctual, reliable and take pride in your appearance
• Be able to work autonomously and as part of a team
• Have a good level of maturity with the ability to work under pressure
• Have the legal right to work in New Zealand

About the hours of work

• $27.80 per hour
• Rotating roster (no set pattern) including public holidays and weekends (shift based, rotating roster)
• Need to be available to start 28th September, 12th October OR 2nd November 2026
• Available to work until the end of April 2027

• Need to be able to and willing to work over the Christmas and New Year period
• Need to be available to work full time (40 hours) for the 1st two weeks for training
• Hours of work fall between 8:00am - 10:00pm to enable the use of public transport as we don't have parking available onsite

About our benefits and perks (T&C's apply)

• Free ferry travel for work or leisure for our part time fixed term employees
• Free hot beverages before, during or immediately after a shift/work hours and 50% discount on all other café items

Fullers operates 7 days a week, as such, this position is on a roster basis and will include weekend shifts and public holidays.

Candidates must have the legal right to work in New Zealand.

This is your opportunity to gain invaluable work experience at one of Auckland's leading ferry services providers all while having awesome views of the water... need we say more?

Please note: Any information you provide will be used to evaluate your suitability to this position. We will hold onto your details for any future opportunities unless asked otherwise.