Onboard Services Crew / Deckhand

Fullers Group; Auckland; On-site; NZD 40,000 - 45,000; Full time

Benefits offered by this job

Free ferry travel

Cafe discount

Free hot drinks

Parking discount

Gym membership

Retail discounts

Flu vaccinations

EAP support

Job summary

Fullers360, operating in Auckland, seeks an Onboard Services Crew/Deckhand to deliver exceptional customer service in our onboard café and support vessel operations. The role blends hospitality with deck-hand duties, rotating through OBS and deckhand tasks while engaging in marine drills and safety practices.

You will work in a busy, passenger-facing environment, serving both tourists and commuters, and you’ll be trained in marine qualifications through our in-house program.

Qualifications

• At least 6 months of experience on a vessel with marine deck work experience.
• Full driver’s license and reliable transport.
• Strong customer service mindset and professional presentation.
• Ability to work under pressure and as part of a team.

Responsibilities

• Deliver exceptional customer service in the onboard café.
• Prepare the vessel for passengers—cleaning, restocking, and assisting with boarding.
• Provide accurate service information and promote offerings.
• Assist with marine operations including mooring lines and gangways.
• Participate in marine safety drills and maintain high safety standards.

Skills

Customer service

Reliability

Punctuality

Teamwork

Professional appearance

Job description

About us

Fullers360 has been connecting Aucklanders and visitors to the Hauraki Gulf for over 40 years. With a team of 350+ and a fleet of high-speed ferries and modern buses, we proudly serve nearly 6 million passengers a year—getting commuters to work and visitors to explore.

Our Waiheke Bus Company introduced Auckland’s first electric bus fleet, and we’re proud to be project managing the build of Auckland’s first hybrid-electric fast ferries. Sustainability, community, and a down‑to‑earth culture are at the heart of everything we do.

About the role

Reporting to the Crew Development Manager, the Onboard Services Crew/Deckhand (OBSD) role combines exceptional customer service with hands‑on support for vessel operations, including tasks such as working with secondary lines, gangways, and assisting with passenger loading.

There is roughly a 70% (OBS) and 30% (Deckhand) split, hence this role will also see you showcase your hospitality skills behind our onboard café and provide a very high standard of customer service to both tourists and our regular commuters, whilst also participating in marine drills and learning invaluable skills which can only take your career further on board.

Fullers360 are committed to growth and development, our in‑house training programme encompasses all levels of marine qualifications along with skills and courses that are targeted at providing a high level of competency across our crews.

You’ll be tasked with:

• Delivering exceptional customer service in our onboard café
• Preparing the vessel for passengers—cleaning, restocking, and assisting with boarding
• Providing accurate service info and promoting our offerings
• Assisting with marine operations including mooring lines and gangways
• Participating in marine safety drills and maintaining high safety standard

Hours of work:

• Rotating roster (no set pattern) including public holidays and weekends
• No set pattern, usually 5 days on and 2 days off
• 120 hours over a 3-week period, average of 40 hours per week
• Shifts fall between the hours of 4.30am - 2am (morning, afternoon and night shifts)
• Morning shifts start between 4.30am - 8.30am and afternoon shifts finish between 10pm - 2am

What We’re Looking For:

• At least 6 months of experience on a vessel with marine deck work experience
• A passion for great customer service
• Reliability, punctuality, and a polished, professional appearance
• Ability to work under pressure, both independently and as part of a team
• A full driver’s license and reliable transport (some shifts fall outside public transport hours)

About our benefits and perks:

• $29.13 per hour
• Free ferry travel for you and your family (terms apply)
• 50% off café items on and off duty, and free hot drinks while working
• Subsidised CBD parking, discounted gym memberships (Auckland Council)
• Discounts at Southern Cross, SpecSavers and MoleMap
• Free annual flu vaccinations and EAP support

*We are only considering candidates who are eligible to work in New Zealand without the need for visa sponsorship and are over age of 18 to be considered for this role.

Please note: Any information you provide will be used to evaluate your suitability to this position. We will hold onto your details for any future opportunities unless asked otherwise.