Crew Development Manager (Internal candidates only)

Fullers Group; Auckland; On-site; NZD 90,000 - 120,000; Full time

Benefits offered by this job

Free ferry travel for work and leisure

Free Waiheke Bus Company travel for工作

Free hot beverages during shifts

50% discount on cafe items

50% discount on café purchases for off

Job summary

Fullers360 is seeking a Chief Delivery Manager (CDM) to lead and coach our crew across the Waitemata Harbour operations. You will collaborate across Fullers to deliver safe, reliable ferry services and maintain exceptional customer standards.

The role requires hands-on leadership, strong communication, and a pragmatic, proactive approach to problem solving. It is a permanent, full-time position with 40 hours per week and weekend/public holiday flexibility.

Qualifications

• 2+ years people leadership experience with coaching and mentoring direct reports.
• Extensive knowledge of Waitemata Harbour and surrounds.
• Strong communication skills for performance feedback and stakeholder interaction.
• Computer literacy, especially MS Office and reporting.
• Knowledge of quality and safety management systems.
• Willingness to learn and pursue continuous improvement.

Responsibilities

• Lead, coach and develop our crew to build a positive culture.
• Collaborate cross-functionally to deliver a world-class ferry service.
• Ensure safe, reliable operations and high customer service standards.
• Demonstrate pragmatic problem solving with effective time management.
• Be flexible to work weekends and public holidays as required.

Skills

People leadership

Waitemata Harbour knowledge

Communication skills

MS Office proficiency

Quality & safety systems

Willingness to learn

Education

Maritime qualifications (SRL/MEC5/PAX/500 TL)

Tools

MS Office

Excel

Job description

About us

Fullers360 has been connecting Aucklanders and visitors to the Hauraki for over 40 years. With a team of 350+ and a fleet of high-speed ferries and modern buses, we proudly serve nearly 6 million passengers a year - getting commuters to work and visitors to explore.

About our role

Reporting to the Head of Marine Operations, you’ll play an integral role in leading, coaching and developing our crew. This includes day to day contact and follow ups with your team to create a positive culture and an environment where they'll be enabled to succeed.

As the CDM, you'll work cross-functionally across Fullers to deliver a world class ferry service which is operated safely, reliably and delivers an exceptionally high standard of service and quality to our customers.

This role requires someone with the ability to think on their feet, with a pragmatic approach to problem solving. Due to the varied nature of the position, effective time-management, a proactive nature and influencing skills are key for success.

This is a permanent, full-time salaried role at 40 hours per week which requires flexibility to work over weekends, and public holidays as needed.

To be considered suitable for our role you’ll possess the following skills/attributes:

• At least two (2) years people leadership experience with the ability to demonstrate success at developing, coaching and mentoring direct reports


• Extensive knowledge of the Waitemata Harbour and surrounds


• Sound communication skills with the ability to have robust conversations including performance feedback as well as professionally interact with stakeholders (internal & external)


• Sound computer literacy skills, preferably able to work in MS Office and Excel including reporting


• Sound knowledge of quality and safety management systems


• A willingness to learn with a passion towards continuous improvement.

Beneficial:

• Someone from the maritime industry who's completed relevant qualifications (SRL / MEC5 / PAX / 500 TL) preferred but not essential


• Knowledge of MOSS, maritime rules as well as the Maritime Transport Act and Health and Safety at Work Act 2015


• Experience with e-learning platforms

About our benefits and perks (T&C's apply)

• Free ferry travel for work and leisure for our full-time permanent employees (partner and dependents under 18 travel free for leisure, 25% discount if commuting)


• Free travel on Waiheke Bus Company Buses for work purposes


• Free hot beverages before, during or immediately after a shift/work hours and 50% discount on all other café items


• For leisure (off duty/non-work related) all café purchases have a 50% discount


• Free uniform, annual flu vaccination and EAP (employee assistance program)


• Access to subsidised CBD parking if you're commuting from Auckland city ($30 per week)


• Access to discounted gym memberships (Auckland Council & Les Mills) and discounted healthcare (Southern Cross)

Our company culture

As an organisation, we encourage our people to always treat others with respect, to act with integrity, to be open and trustworthy, and to use good judgment. Our people work hard, approach problems as challenges and learn from their successes as well as their failures.