Credit Controller - 4-5 Month Contract (Arrears expert)

Nectar NZ Limited; Auckland; Presencial; NZD 50.000 - 70.000; Tempo integral

Resumo da vaga

Nectar Money is seeking an experienced Credit Controller for a 4-5 month fixed-term contract in Auckland. You will own day-to-day arrears management, work directly with customers to resolve overdue accounts, and ensure compliant collections practices.

You will handle negotiations, review supporting documentation, and maintain accurate debtor records while collaborating with leadership and third-party agencies when needed.

Qualificações

• Minimum 3 years' experience in credit control, collections, or arrears management within lending.
• Experience supporting customers across a range of credit profiles.
• Strong negotiation and communication skills, both written and verbal.
• Proven ability to manage difficult conversations while maintaining positive customer relationships.
• Sound analytical and problem-solving skills alongside critical thinking.
• Strong attention to detail and ability to maintain accurate records.

Responsabilidades

• Manage collections activity across Nectar's personal loan portfolio
• Contact customers regarding overdue payments via phone, email, and other communication channels
• Review of bank statements and other supporting documentation to determine appropriate repayment solutions and collection strategies
• Negotiate payment arrangements and repayment plans
• Conduct investigations into account discrepancies and payment issues
• Maintain accurate customer account records and collection notes
• Complete debtor ledger reconciliations and reporting
• Monitor arrears performance and provide regular updates to leadership
• Liaise with third-party collections agencies when required
• Deliver professional, respectful, and compliant customer interactions
• Ensure all collection activities are conducted in accordance with relevant legislation and company policies

Conhecimentos

Credit control

Collections

Negotiation

Communication

Descrição da vaga

Nectar Money is seeking an experienced Credit Controller for a 4-5 month fixed-term contract in Auckland. You will own day-to-day arrears management, work directly with customers to resolve overdue accounts, and ensure compliant collections practices.

You will handle negotiations, review supporting documentation, and maintain accurate debtor records while collaborating with leadership and third-party agencies when needed.