Senior Credit Controller: Growth, Impact & Development

Wm-4dc9421; Auckland; On-site; NZD 65,000 - 105,000; Full time

Job summary

WM is seeking an experienced Credit Controller to own and drive the performance of a busy credit ledger in Aotearoa New Zealand. You will combine relationship management with credit control expertise to protect and enhance WM’s financial health.

You’ll work with internal and external customers, negotiate repayment plans, and drive continuous improvements in credit processes. You’ll also train and support the team while delivering regular credit reports.

Qualifications

• 5+ years’ experience in credit control, ideally with key or large customers.
• Demonstrated ability to improve or streamline collection processes.
• Strong relationship and stakeholder management skills.
• Excellent time management and the ability to handle a busy workload.
• Advanced Microsoft Excel skills.
• Experience with ERP systems (JDE highly desirable).

Responsibilities

• Manage a large, varied portfolio including credit assessments, debt recovery, reconciliations and payment allocation
• Meet monthly collection targets and drive continuous improvement in credit processes
• Maintain proactive customer communication to resolve queries and negotiate repayment plans
• Run daily, weekly and monthly reports and conduct credit checks to assess credit risk
• Collaborate with branches and internal teams to resolve escalations promptly
• Train, coach and support team members; maintain credit training material
• Oversee documentation relating to liquidated and bad debt customers
• Support the credit team with general and ad hoc duties

Skills

Relationship management

Negotiation

Attention to detail

Problem solving

Time management

Tools

Microsoft Excel

JDE ERP

Job description

WM is seeking an experienced Credit Controller to own and drive the performance of a busy credit ledger in Aotearoa New Zealand. You will combine relationship management with credit control expertise to protect and enhance WM’s financial health.

You’ll work with internal and external customers, negotiate repayment plans, and drive continuous improvements in credit processes. You’ll also train and support the team while delivering regular credit reports.