Premium Collections Admin - Debt & Billing (6-month Contract)

Southern Cross Medical Care Society; Auckland; Vor Ort; NZD 60.000 - 85.000; Vollzeit

Zusammenfassung

Southern Cross Health Insurance is seeking a Billing Administrator for a 6-month contract in Auckland. You will collate and allocate member and group payments, reconcile accounts, and address complex billing queries to improve debt outcomes.

You will support employer groups, handle overdue premiums, and engage with stakeholders, demonstrating strong financial acumen and excellent communication. This role emphasizes accuracy and regulatory compliance.

Qualifikationen

• Experience in administration and/or customer service, including outbound calling.
• Strong attention to detail and accuracy in financial processes.
• Sound financial acumen, with experience in reconciliation and account management.
• Confidence managing debt collection and sensitive financial conversations.
• Excellent communication skills (written and verbal).
• Strong stakeholder engagement and collaboration skills.

Aufgaben

• Accurately allocating member and group payments and reconciling accounts
• Investigating and resolving payment discrepancies and billing issues
• Supporting employer groups and stakeholders with complex financial queries
• Proactively following up on overdue premiums and supporting debt recovery
• Acting as a key escalation point for complex billing and payment queries
• Contributing to a smooth, automated, and seamless payment experience
• Ensuring compliance with regulatory requirements and fair customer outcomes

Kenntnisse

Administration

Customer service

Attention to detail

Financial acumen

Debt collection

Communication skills

Stakeholder engagement

Tools

Excel

MS Office

Jobbeschreibung

Southern Cross Health Insurance is seeking a Billing Administrator for a 6-month contract in Auckland. You will collate and allocate member and group payments, reconcile accounts, and address complex billing queries to improve debt outcomes.

You will support employer groups, handle overdue premiums, and engage with stakeholders, demonstrating strong financial acumen and excellent communication. This role emphasizes accuracy and regulatory compliance.