Billing & Collections Administrator — 6-Month Contract

Southern Cross Health Insurance; Auckland; On-site; NZD 50,000 - 70,000; Part time

Job summary

Southern Cross Health Insurance in Auckland is seeking a detail-oriented Billing Administrator for a 6-month parental leave cover. You will manage payments, resolve queries, and support debt recovery with a customer-focused approach.

You’ll collaborate with Account Managers, Advisers and internal teams to ensure accurate allocations, timely reconciliations, and compliant, smooth payment experiences for members and employers.

Qualifications

• Experience in administration and/or customer service, including outbound calling
• Strong attention to detail and accuracy in financial processes
• Sound financial acumen, with experience in reconciliation and account management
• Confidence managing debt collection and sensitive financial conversations
• Excellent communication skills (written and verbal)
• Strong stakeholder engagement and collaboration skills
• Proficiency with MS Office (especially Excel)
• The ability to adapt and thrive in a fast-paced, evolving environment

Responsibilities

• Accurately allocating member and group payments and reconciling accounts
• Investigating and resolving payment discrepancies and billing issues
• Supporting employer groups and stakeholders with complex financial queries
• Proactively following up on overdue premiums and supporting debt recovery
• Acting as a key escalation point for complex billing and payment queries
• Contributing to a smooth, automated, and seamless payment experience
• Ensuring compliance with regulatory requirements and fair customer outcomes

Skills

Administration

Customer service

Attention to detail

Excel

Debt collection

Communication

Stakeholder engagement

Tools

Excel

CRM software

Job description

Southern Cross Health Insurance in Auckland is seeking a detail-oriented Billing Administrator for a 6-month parental leave cover. You will manage payments, resolve queries, and support debt recovery with a customer-focused approach.

You’ll collaborate with Account Managers, Advisers and internal teams to ensure accurate allocations, timely reconciliations, and compliant, smooth payment experiences for members and employers.