Customer Engagement Officer

Placements24; Queenstown; On-site; NZD 39,000 - 52,000; Full time

Benefits offered by this job

Salary reflective of role

Medical expenses coverage

Provident fund

Professional development

Generous paid time off

Office in Queenstown

Job summary

Placements24 in Queenstown, Eastern Cape, is seeking a Customer Engagement Officer for on-site community work. You will build relationships with community members and stakeholders and ensure they are informed and involved in initiatives.

The role requires strong communication, event planning, and collaborative teamwork. You will organize meetings, collect feedback, and help deliver programs that improve local outcomes.

Qualifications

• 3+ years of experience in community engagement, public relations, customer service, or related field.
• Excellent communication, interpersonal, and presentation skills.
• Proven ability to build rapport and trust within diverse community groups.
• Strong organizational and event management skills.
• Proficiency in using communication tools and basic office software.
• Passion for community development and social impact.
• Ability to work independently and as part of a team.
• Experience in the non-profit sector is an advantage.

Responsibilities

• Develop and implement strategies to engage with community members and stakeholders.
• Serve as primary contact for inquiries, feedback, and concerns from the community.
• Organize and facilitate community meetings, workshops, and information sessions.
• Communicate program updates, successes, and opportunities to relevant parties.
• Collect and analyze feedback to identify areas for improvement in engagement strategies.
• Maintain accurate records of interactions and engagement activities.
• Collaborate with internal teams to ensure cohesive messaging and program delivery.
• Represent our client at community events and local forums.

Skills

Communication

Public relations

Customer service

Stakeholder engagement

Presentation skills

Tools

Office software

Job description

About the Role Our client, a non-profit organization dedicated to community development, is seeking a passionate and proactive Customer Engagement Officer to join their team in Queenstown, Eastern Cape. This role is vital for building and maintaining positive relationships with community members and stakeholders, ensuring they are informed and involved in our client's initiatives. You will be responsible for communication, outreach, and ensuring a high level of satisfaction among those we serve. This is an on-site position, contributing directly to the fabric of the Queenstown, Eastern Cape community. We are looking for individuals deeply committed to service and community betterment.

Key Responsibilities

• Develop and implement strategies to effectively engage with community members and stakeholders.
• Serve as a primary point of contact for inquiries, feedback, and concerns from the community.
• Organize and facilitate community meetings, workshops, and information sessions.
• Communicate program updates, successes, and opportunities to relevant parties.
• Collect and analyze feedback to identify areas for improvement in engagement strategies.
• Maintain accurate records of interactions and engagement activities.
• Collaborate with internal teams to ensure cohesive messaging and program delivery.
• Represent our client at community events and local forums.

Requirements

• A minimum of 3 years of experience in community engagement, public relations, customer service, or a related field.
• Excellent communication, interpersonal, and presentation skills.
• Proven ability to build rapport and trust within diverse community groups.
• Strong organizational and event management skills.
• Proficiency in using communication tools and basic office software.
• A passion for community development and social impact.
• Ability to work effectively both independently and as part of a team.
• Experience working within the non-profit sector is an advantage.

Benefits

• Our client offers a competitive salary, reflecting the importance of this role within the organization.
• Benefits include a contribution towards medical expenses and a provident fund.
• Opportunities for professional development and training in community outreach and communication are provided.
• Generous paid time off is granted.
• This role is based at our office in Queenstown, Eastern Cape, offering a chance to make a tangible difference in the local community. You will be part of a dedicated team working towards a meaningful cause.