Communication Centre Operator

Wilson Group; Bay of Plenty; On-site; NZD 38,000 - 54,000; Part time

Benefits offered by this job

Perks program with discounts on retail

Job summary

FIRST Security in Rotorua is seeking a Part-time Communications Centre Operator (16 hours per week) to monitor CCTV and security systems, coordinate responses, and support field teams in real time. The role is office-based in a fast-paced control room environment.

You will handle incident reporting, incident logs, and access management with a focus on clear communication and calm decision-making. Prior control room or call centre experience is valued; COA can be arranged, NZ residency or valid

Qualifications

• Strong written and verbal communication skills.
• High level of computer literacy and attention to detail.
• Ability to multitask and stay calm under pressure.
• People-focused, solution-driven mindset.
• Ability to operate in a 24/7 rotating roster.
• Familiarity with CCTV or access control systems is advantageous.

Responsibilities

• Monitor live CCTV feeds and security systems across multiple sites.
• Receive and triage system alerts and take appropriate action.
• Respond to calls from site users and verify access requests.
• Remotely manage gate and access systems where appropriate.
• Dispatch security patrols and emergency services when required.
• Maintain accurate incident logs and shift reporting.
• Manage user access credentials across multiple platforms.

Skills

Communication

Attention to detail

Multi-tasking

Calm under pressure

People-focused mindset

Teamwork

Tools

NX Witness

Gallagher Command Centre

Milestone

Job description

Posting Start Date: 11/11/2026

Job Description:

Communications Centre Operator in Rotorua

Kia haumaru ai tātou katoa - keeping everyone safe. At FIRST Security, we're one of New Zealand's market leaders in security, delivering trusted protection services through highly skilled people and advanced systems.

About the Role

We're looking for a Part-time Communications Centre Operator (16 hours per week) to join our Rotorua team! This is an office-based, control room environment where you'll be at the centre of operations - monitoring systems, coordinating responses, and supporting field teams in real time.

This role is fast-paced and detail-focused, where strong communication, quick thinking, and calm decision-making are key.

Duties:

• Monitoring live CCTV feeds and security systems across multiple sites
• Receiving and triaging system alerts and taking appropriate action
• Responding to calls from site users and verifying access requests
• Remotely managing gate and access systems where appropriate
• Dispatching security patrols and emergency services when required
• Maintaining accurate incident logs and shift reporting
• Managing user access credentials across multiple platforms
• Working with systems such as NX Witness, Gallagher Command Centre, and Milestone

What you'll need:

• Strong written and verbal communication skills (including incident reporting)
• High level of computer literacy and attention to detail
• Ability to multitask and stay calm under pressure
• A people-focused, solution-driven mindset
• Ability to work in a 24/7 rotating roster environment
• Previous experience in a control room or call centre (desirable but not essential)
• Familiarity with CCTV or access control systems is an advantage
• Ability to obtain a COA (we can assist you with this)
• NZ residency or a valid NZ open work visa

Why work with FIRST Security:

• Competitive pay rate of $33.34 per hour
• Rotating roster offering variety across shifts
• Full training provided in a specialist operations environment
• Office-based role with modern systems and technology
• Strong, supportive team culture
• Clear career progression opportunities into senior operations roles
• Access to the 'Perks' program with discounts on retail, fuel, and groceries
• Ongoing welfare checks and strong health & safety focus
• Access to EAP services, including counselling and financial support for you and your family

Ready to step into a role at the centre of operations?

If you enjoy working with systems, solving problems in real time, and being part of a team that keeps things running behind the scenes.

First Security is part of the Wilson Group.